Bonface Maloba

Am a leader that will add to the profitability of your operations by building on 15 years of professional banking, in addition, I possess extensive knowledge of the financial services sector, and information delivery systems. I am dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

SPIRE BANK -FORMERLY-EQUATORIAL COMMERCIAL BANK

KAKAMEGA BRANCH 2016- To date

RELATIONSHIP OFFICER

BUSINESS DEVELOPMENT:

• Loan advice to existing and new customers on procedures and KYC documentation.
• Increasing both branch Liabilities and Assets-through marketing and acquisition.
• Do credit analysis and refer to branch manager for approval and forwarding.
• Efficient management of banking relationships with the existing and potential 
• Clients.
• Improving the deposit mix of the branch as per the budget.
• Representing the bank in most functions regionally as assigned by the Manager.
• Train and manage sales team along product mix changes and targets 
• Monitor loan performance, arrears and report on daily, weekly and monthly basis.
• Follow-up for credit listing and updates with CRB and Metropol. 

• Providing high quality service by ensuring set standards are met.
• Ensuring smooth running of the business and personal customers through feedback
• Review of various reports and daily loan arrears and recoveries
• Team building.
• Molding staff into a cohesive unit.

• Compliance with all audit requirements
• Ensuring procedures are read and understood by all sales staff.
• Ensuring strict compliance with the procedures
• Managing and reporting any suspicious activity within the branch.

BARCLAYS BANK LTD 2013– 2015

SALES MANAGER, BARCLAYS BANK, BUNGOMA BRANCH.

MAIN DUTIES & RESPONSIBILITIES

• Customer satisfaction through operational effectiveness and efficiencies
• Managing operational risk
• Compliance to policies and ethics
• Staff development and performance management
• Adequate manning of Sales office and direct sales team and ensuring proper

Customer record management

• Maintaining and growing the Customer Base.
• Ensuring adherence to Bank procedures and regulations to reduce frauds and

Forgeries.

Sept 2007 –2013-DIRECT SALES REP- BARCLAYS BANK, BUNGOMA BRANCH

MAIN DUTIES & RESPONSIBILITIES

• Generating sales reports

• Growing sales and market share
• Team player in community development activities
• Provide product knowledge and feedback to customers
• Do market activations and grow branch network
• Account Opening
• Grow asset book through scheme companies with MOU in Barclays
• grow liability book by targeting business community for FD accounts
• Handling Customer Queries

EDUCATION BACKGROUND

• Masters in Project Planning and Management 2016–2018

• Bachelor of Arts – Project Planning and Management 2012-2015

Driving license class BCE.

RAILWAY TRAINING INSTITUTE, NAIROBI KENYA. 2003 - 2004

Diploma Sales and Marketing

FRANKTECH COMPUTER COLLEGE- NAIROBI

Certificate in Computer Business applications- Proficiency in computer 2005

KABULA SECONDARY SCHOOL 1995-1998

C-(Plain)

KABUL PRIMARY SCHOOL 1985-1994

58 points