Brian Amunga

I am a cautious person who works hard,smart and pays attention to detail. I am competent, flexible, and quick to pick up new skills and eager to learn from others to ensure success of the business. I also have lots of ideas and enthusiasm.

Customer Experience Executive

 Managing both inbound and outbound calls to existing clients to inform them of their overdue debts through the Ameyo system and customer service lines

 Negotiating and implementing suitable payment plans to prevent repeated payment negligence while maintaining a call success rate of 85%

 Resolve customer concerns through troubleshooting and referring technical issues to relevant departments.

 Recommend other available products, services and promotion initiatives,

 Maintaining payment plans, amounts paid and communications in the available company CRM systems

Technical university of Mombasa Diploma in Accountancy