Customer service Agent
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I am a cautious person who works hard,smart and pays attention to detail. I am competent, flexible, and quick to pick up new skills and eager to learn from others to ensure success of the business. I also have lots of ideas and enthusiasm.
Managing both inbound and outbound calls to existing clients to inform them of their overdue debts through the Ameyo system and customer service lines
Negotiating and implementing suitable payment plans to prevent repeated payment negligence while maintaining a call success rate of 85%
Resolve customer concerns through troubleshooting and referring technical issues to relevant departments.
Recommend other available products, services and promotion initiatives,
Maintaining payment plans, amounts paid and communications in the available company CRM systems
Technical university of Mombasa Diploma in Accountancy
