Risphar Musee
Customer service agent
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About
As a recent Education Art Graduate, I am seeking a position in a creative environment where I can use my skills and knowledge to make a positive contribution to the organization. My passion for art and teaching, combined with my training in Education Art, makes me an ideal candidate for any position that requires creativity, collaboration, and a strong work ethic. I’m a proven call center representative with 4 years of experience handing customer service issues representing the company, including fielding calls from supervisors.
RESPONSIBILITIES
Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative target
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
Experience
As a recent Education Art Graduate, I am seeking a position in a creative environment where I can use my skills and knowledge to make a positive contribution to the organization. My passion for art and teaching, combined with my training in Education Art, makes me an ideal candidate for any position that requires creativity, collaboration, and a strong work ethic. I’m a proven call center representative with 4 years of experience handing customer service issues representing the company, including fielding calls from supervisors.
RESPONSIBILITIES
Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative target
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
