Brian Kipkemoi

Dynamic and results-oriented customer service professional with hands-on experience in retail sales and debt collection. Adept at managing high-volume client interactions, resolving queries efficiently, and negotiating payment plans with professionalism. Certified in Digital Customer Service and Sales & Marketing, seeking to leverage strong communication, problem-solving, and upselling skills to enhance customer satisfaction and contribute to organizational growth in a call centre environment, while committed to continuous learning and career advancement.

Retail Sales Assistant at ArC Tech Solutions (2020-01 – 2021-12)

Retail Sales Assistant responsible for customer service, sales transactions, and customer satisfaction

• Assisted 200+ customers weekly in selecting products tailored to their needs, increasing customer satisfaction scores
• Communicated product information, pricing, and promotions clearly, leading to an increase in upsell revenue
• Processed sales transactions accurately using POS systems, maintaining high transaction accuracy
• Resolved customer questions and minor complaints efficiently, enhancing overall shopping experience and repeat visits
• Maintained organised product displays and store cleanliness, supporting a professional environment that improved customer engagement

Debt Collection Agent at Beyond Bean (2025-06 – 2025-11)

Debt Collection Agent responsible for contacting clients, negotiating payment plans, and maintaining accurate records

• Contacted and engaged 150+ clients weekly via phone and email, recovering a high number of overdue accounts within agreed timelines
• Explained account balances, payment terms, and repayment options clearly, reducing customer confusion and improving collection compliance
• Negotiated and implemented customised payment plans, maintaining a professional tone and increasing successful payment arrangements
• Updated and maintained accurate customer records and payment agreements in the company database, ensuring data integrity and audit readiness
• Managed challenging customer interactions with problem-solving skills, escalating complex cases to supervisors as needed, and maintaining a high compliance rate

Diploma in Information Communication Technology – Machakos University (2022-01 – 2023-12)

Kenya Certificate of Secondary Education – Kayole South High School (2016-01 – 2019-12)