Brian Ouma

Results-driven operations professional with over 6 years of experience in high-volume warehouse and operations environments. Proven expertise in inventory control, stock reconciliation, warehouse coordination, team supervision, customer service, and business coordination. Proven ability to build strong relationships with retailers and bulk clients, analyze market trends, and support revenue growth.

Experienced in hardware and general merchandise operations, order coordination, after-sales support, and inventory control using ERP systems and advanced Microsoft Excel.

Logistics, Inventory & Sales Support Officer - Zawa Africa Marketplace - Kenya

(2025-06)

• Manage stock and order fulfillment for hardware and general merchandise products.
• Coordinate with retailers and bulk buyers to ensure timely delivery and product availability.
• Handle customer inquiries, complaints, and after-sales support.
• Monitor stock levels and recommend replenishment based on market demand.
• Maintain accurate inventory records using Zoho Inventory and Microsoft Excel.
• Support sales efforts by ensuring high product availability and customer satisfaction.
• Supervise warehouse staff, allocate daily tasks, and ensure operational efficiency.
• Maintain proper documentation for all stock transactions to ensure audit readiness.
• Monitor inventory levels and support timely replenishment to avoid stock-outs.
• Improved inventory tracking and reporting processes, enhancing stock visibility and operational efficiency.

Chief Supervisor – Quality Assurance / Data Manager - African Oral Genealogy Project / Sub Cont. AlexBen Enterprises (Audit and Data Entry Center, Kenya) - Kenya

(2024-02 - 2025-06)

• Supervised a team of 57 Data Clerks and 8 Quality Control Officers, ensuring accuracy and adherence to operational procedures.
• Enforced strict data quality and process compliance standards across operations.
• Conducted daily team briefings to address workflow challenges and performance gaps.
• Monitored system records and ensured accuracy, consistency, and completeness of operational data.
• Investigated discrepancies and implemented corrective measures to maintain data integrity.
• Prepared periodic reports to support management decision-making and performance tracking.
• Coordinated staff training on systems, procedures, and documentation standards.

Data Manager / Quality Control Officer - African Oral Genealogy Project / Sub Cont. AlexBen Enterprises (Audit and Data Entry Center, Kenya) - Kenya

(2023-04 - 2024-02)

• Managed daily operational records and system updates, ensuring accuracy and completeness.
• Performed verification, validation, and quality checks on incoming data.
• Maintained organized documentation and tracking systems for operational workflows.
• Supported reporting and monitoring of operational performance indicators.

Data Management & Statistical Consultant (Internship) - AMREC Africa - Kenya

(2022-03 - 2023-05)

• Managed data collection, entry, and system organization for multiple projects.
• Cleaned and analyzed datasets to support reporting and operational decision-making.
• Developed digital tools for efficient data capture and monitoring.
• Generated analytical reports and summaries for stakeholders.

Volunteer Instructor - St. Joseph's Medical Training College Nyabondo - Nyabondo, Kenya

(2019-09 - 2020-03)

• Taught introductory courses in health statistics and computer applications.
• Prepared lesson plans, assessments, and training materials.
• Assisted students with data presentation and statistical analysis concepts.

Data Clerk - ICIPE (International Centre of Insect Physiology and Ecology) IVM (Integrated Vector Management) project (NYABONDO) - Nyabondo, Kenya

(2018-09 - 2018-10)

• Managed malaria surveillance datasets and performed data entry and validation.
• Organized vector monitoring records and research documentation.
• Supported researchers with dataset preparation and preliminary analysis.
• Supported project staff with general administrative and documentation tasks.

Industrial Attachment - Sony Sugar Company Limited - Kenya

(2016-05 - 2016-09)

• Entered and cleaned production and factory data in internal databases.
• Assisted in data analysis and report preparation using SPSS.
• Supported daily administrative and documentation activities.

Bachelor of Science - Applied Statistics with Computing - Rongo University (2017)

Kenya Certificate of Secondary Education (KCSE) - Guu High School

Kenya Certificate of Primary Education (KCPE) - Nyabondo Mixed Primary School