Key Account Manager - DHL Global Kenya - Nairobi, Kenya
(2025-10)
Manage and coordinates end-to-end logistics operations for key multinational clients across multiple global location ensuring timely delivery from suppliers to client warehouses, effectively coordinating consignment shipments from global suppliers achieving client satisfaction.
- Coordinate shipment, transport, and inventory operations liaising with internal logistics teams, carriers and warehouses to achieve on-time delivery for clients.
- Oversee customs clearance processes and other regulatory requirements ensuring shipments compliance with Kenya Revenue Authority regulations and other government agencies.
- Processes logistics documentation including purchase invoices, packing lists, air/sea waybills and import permits verifying accuracy and regulatory compliance.
- Supports clients in sourcing and importing goods from suppliers coordinating shipment
- Monitored shipment status and provided real-time tracking updates to the client, proactively resolving delays, documentation issues and operational disruptions.
- Coordinates last-mile delivery to client warehouses ensuring timely delivery and proof of receipt.
- Ensure compliance with client-specific SOPs and company policies for all logistics cycle.
Field Operations Administrator - DHL Global Kenya - Nairobi, Kenya
(2024-08 - 2025-09)
- Led and coordinated a team responsible for efficient and quality clearance and delivery ensuring adherence to standard operating procedures and safety standards.
- Planned and assigned daily assignment to ensure efficient cargo processing, documentation flow and on-time shipment processing.
- Delivered operational excellence.
- Verified, improve and approved all shipment documentation properly before cargo further processing.
- Liaised with government agencies, logistics stakeholders and client representatives to ensure seamless workflows and regulatory compliance.
- Implemented effective resource planning and duty allocation to maximize utilization of personnel.
- Trained and mentored teams building high performing and motivated teams.
- Monitored daily operations and escalated operational challenges delays, or compliance issues to management for immediate resolution.
- Enforced health and safety standards maintaining safe working conditions for field staff.
Field Operations Administrator - Urgent Cargo Handling Limited (DHL-Global Kenya) - Nairobi, Kenya
(2022-11 - 2024-08)
- Managed a team coordinating the ground-level execution of shipments and cargo movements.
- Led end-to-end field operations, from initial cargo receipt to final dispatch ensuring all protocols were met.
- Tracked real-time operational metrics to identify and escalate delays working closely with the management team to implement swift corrective actions.
- Oversaw the preparation and verification of transit documents ensuring all data entry aligned with customs requirements and client specifications.
- Implemented duty rosters and equipment allocation strategies that maximized personnel utility during peak shipment cycles.
Declaration Officer - Urgent Cargo Handling Limited (DHL-Express) - Nairobi, Kenya
(2021-12 - 2022-10)
- Prepared and processed customs entries at DHL Express ensuring accurate classification of goods and compliance with import/export regulations.
- Processed permits through the trade facilitation platform (TFP) Kephis and PPB system.
- Verified shipment documentation including commercial invoices, packing lists, airway bills, and permits before declaration.
- Determined correct HS codes, duties and taxes applicable for import and export consignments.
- Coordinated with DHL Express operations teams, clearing agents and customs officials to facilitate timely cargo clearance.
- Monitored shipments flagged for inspection, regulatory checks or documentation queries and ensured prompt resolution.
- Maintained accurate records of declarations, duty payments and supporting documentation for audit and compliance purposes.
- Communicated with clients and internal operations teams regarding clearance status, documentation requirements and shipment updates.
- Ensured adherence to customs laws, regulatory compliance and company procedures to minimizing clearance delays and penalties.
Port Clerk - Urgent Cargo Handling Limited (DHL-Express) - Nairobi, Kenya
(2020-12 - 2021-10)
- Coordinated timely port cargo handling operations at DHL express ensuring movement of goods.
- Liaised with port authorities, customs officials warehouse teams, and transporters to facilitate smooth cargo clearance and release.
- Monitored arrival of shipments and coordinated cargo collection from port/airport terminals for onward transportation.
- Verified shipment documentation including delivery orders, invoices and packing lists prior to cargo processing and release.
- Assisted in cargo inspection processes and ensured compliance with customs requirements under the Kenya Revenue Authority.
- Facilitated cargo release procedures and coordinated dispatch to DHL centers or final delivery locations.
- Maintained accurate records of cargo movements, documentation and clearance status for operational tracking.
- Communicated shipment updates to operations teams and ensured timely resolution of documentation or clearance issues.
- Supported logistics teams in ensuring efficient cargo handling, reduced delays, and adherence to shipment timelines.
Industrial Attachment - Ministry of Agriculture Busia County Government - Busia, Kenya
(2017-05 - 2017-08)
Clerk - Independent Electoral and Boundaries Commission (IEBC) - Kenya
(2017 - 2017)
