Caleb Idewa

Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked customers through step-by-step process for troubleshooting hardware issues.
• Assisted customers with antivirus program installations and virus removals.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer service skills.
• Installed and maintained company’s computer systems and network.
• Performed upgrades and installed updates.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Conducted computer technology training with all new staff.
• Recommended computer products and applications to improve productivity.

INFORMATION TECHNOLOGY