Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Experience
Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step-by-step process for troubleshooting hardware issues.
Assisted customers with antivirus program installations and virus removals.
Used good problem-solving skills for troubleshooting problems.
Used great customer service skills.
Installed and maintained company’s computer systems and network.
Performed upgrades and installed updates.
Completed troubleshooting and repair when computers had problems.
Assisted office staff with computer application questions.
Conducted computer technology training with all new staff.
Recommended computer products and applications to improve productivity.
