Carol Wambua

Detail-oriented and efficient Laundry attendant with experience in handling hotel laundry operations, ensuring cleanliness, hygiene, and timely service for guests and staff. Skilled in operating industrial washing machines, dryers, and pressing equipment, with strong knowledge of fabric care, stain removal, and garment finishing. Demonstrates excellent organizational skills by sorting, labeling, and maintaining inventory of linens, uniforms, and guest laundry.

Committed to high standards of hospitality service, ensuring guest satisfaction through prompt and careful handling of personal items

Laundry Attendant at PLAZA BEACH HOTEL (2023-06 – Present)

• Sort linens, uniforms, towels, and guest garments by type, color, and material. Inspect items for stains, damages, or tears and apply appropriate pre-treatment techniques for effective stain removal.
• Operate industrial washers, dryers, and pressing machines according to established guidelines and load capacities.
• Adjust machine settings based on fabric types and washing requirements to ensure optimal cleanliness and preservation of items.
• Maintain a well-organized inventory of laundry supplies, such as detergent, bleach, and fabric softeners.
• Regularly check, clean, and perform basic maintenance on laundry machines, identifying and reporting any technical issues to maintenance staff.
• Organize and distribute cleaned linens, uniforms, and towels to designated storage areas or departments.
• Handle guest requests for laundry services, including dry cleaning or express services, with attention to special instructions. Inform management when supplies need to be replenished.
• Report equipment malfunctions or maintenance needs promptly. Dispose of waste and chemicals in accordance with environmental regulations.
• Follow proper handling and safety procedures when using chemicals to prevent accidents and ensure a safe work environment.
• Comply with quality standards for hygiene and fabric care to uphold the reputation of the facility or establishment.

Laundry Attendant at MOMBASA CONTINENTAL BEACH RESORT (2019-03 – 2023-04)

• Carefully separate linens, uniforms, and guest garments by fabric, color, and cleaning method before washing.
• Set up industrial washers and dryers correctly and oversee cycles to ensure clothes and linens are cleaned according to hotel standards.
• Identify stains and delicate fabrics early, applying appropriate pre treatments or handwashing techniques when necessary.
• Iron, press, or steam clothing and linens to achieve a crisp, professional finish, suitable for luxury hotel presentation.
• Neatly fold or hang cleaned laundry and ensure timely delivery to guest rooms, housekeeping, or other hotel departments.
• Keep laundry rooms clean, organized, and stocked with necessary supplies, ensuring compliance with hygiene standards.
• Assist in tracking linen usage and shortages, reporting damages or losses, and participating in regular stock counts.
• Ensure timely delivery of fresh linens to support daily operations and guest service.
• Coordinate closely with other hotel departments to meet linen supply needs for guest rooms, restaurants, and events.
• Follow all safety procedures for handling chemicals, operating machines, and wearing protective gear to ensure a safe working environment.

Certificate in Housekeeping and Accommodation Management – MOMBASA AVIATION COLLEGE (2017-05 – 2018-12)

Kenya Certificate of Secondary Education – HIGH BRIDGE ACADEMY (2008-02 – 2012-11)