Caroline Otiende

As a devoted IT professional and diploma holder in Information Technology from Great Lakes University of Kisumu, I have acquired strong technical skills from my experience working in the IT department at Lake Victoria South Water Works Development Agency (LVSWWDA), which recently introduced the use of Enterprise Resource Planning to ease the agency's work flow. Am able to take full responsibility for the work assigned and tend to do my best to help your company attain its mission and achieve its vision.

ICT Officer Volunteer at Lake Victoria South Water Works Development Agency (2022-01 – 2023-12)

• Designing and developing Agency's Websites
• Teleconferencing connection
• Maintaining and managing IT programs
• Updating and installations of Software's
• Termination of ethernet cables and connection
• Carrying out internet/Network configuration
• Providing stuff services through training, guidance and ensuring effective operation of the computer systems

Attaché at Lake Victoria South Water Works Development Agency (2022-01 – 2023-03)

• Installation of the ERP System in the Agency's Computers
• Providing stuff services through training, guidance and ensuring effective operation of the computer systems
• Report building using MS Report Builder in MS Dynamics
• Identification of record system errors in Microsoft Dynamics
• Provided ICT support
• Conducted backups/maintenance

Attaché at Kenya Power And lighting Company, Kisii (2020-01 – 2020-03)

• Data entry services
• Anticipate and report the cost of replacing computer items
• Delivered well-structured reports, and case studies within tight deadlines
• Assisted clients in understanding complex technical concepts through clear and concise explanations
• Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction

Bachelor of Science in Information Technology – Mount Kenya University (2024-01)

Diploma in Information Technology – Great Lakes University (2018-01 – 2020-12)