Carolyne Atuti

CUSTOMER SERVICE REPRESENTATIVE

Talent

Nairobi, Nairobi AreaMember since April 10, 2023

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About

I am a smart, mature, open-minded, self -driven, jovial, intelligent, and emphatic person. I am passionate about what I do and easy going by nature. I am a fluent writer and speaker of both English and Kiswahili as well as an excellent communicator.

My knowledge on customer service is extensive as is my ability to form and sustain positive relationships with people. My inclination is towards a people-centered approach which promotes independence and well-being for those under my care. I have the ability to perform in high pressure work environments as evidenced by my ability to manage complex caseloads and meet strict deadlines.

I am able to work on own initiative as well as excel in team based- activities team.

Experience

September 2021 – February 2023

Call Center International

Customer Care Representative

Duties: -

 Responded promptly to customer inquiries to ensure they got the information needed always.

 Acknowledged and resolved customer complaints to ensure satisfaction.

 Processed orders, forms, applications, and requests to ensure they met expectations.

 Kept records of customer interactions, transactions, comments, and complaints for future reference.

 Managed a team of junior customer service representatives to ensure they met the set performance threshold.

December 2020 – September 2021

Mutuku Mbithi and Butoyi Advocates

Clerk

Duties: -

 Received letters and documents sent to our office and dispatched them to the relevant personnel for action.

 Attended to clients at the front desk to ensure their needs were met.

 Filed court documents virtually and physically for reference and easy retrieval.

 Requested for mention and hearing dates from court to ensure the advocates had information prior to aid in their preparation for court sessions.

 Typed, printed, scanned, photocopied, and recorded sessions to ensure they were properly filed for easy retrieval.

September – November 2019

Data Entry Clerk

Kenya National Bureau of Statistics

Duties: -

● Prepared, compiled, and sorted out documents for data entry.

● Logged receipt and verified data to ensure data were accurately translated.

● Transcribed sourced data into the required electronic format for easy retrieval when needed.

March-August 2019

Attache Researcher

Nyamira County Assembly

Duties: -

● Engaged locals in discussions to deduce problems affecting them and offer solutions.

● Wrote reports on the visits to the field for research for further action by the County.

● Analyzed data provided to the assembly after research to ensure accuracy of data shared.

● Attended proceedings of the house to record issues brought forward by the people and found ways to solve them.

October 2016 – January 2020

Mentor/ Peer Counselor

Kenya Education Fund and Egerton University

Duties: -

● Provided crisis intervention services, short-term peer support, information, and referrals to campus and community resources/organizations to ensure the learning process was smooth.

● Indulged in building confidence and self-esteem among students to aid in choices and decisions they made.

● Participated in assisting new students to adjust to hostel life, cope with academic difficulties and exam stress as well as manage their newfound freedom.

● Created awareness on current issues and matters affecting students and the community at large such as

HIV/AIDS, drug abuse, and peace to ensure they made informed choices.