Cate Chacha
CUSTOMER SERVICE OFFICER
Talent
Kisumu0Member since September 29, 2022
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About
I am a season client service officer/ underwriter with over 5years of experience in a busy environment, i am a self motivated individual, skilled and result oriented.
Experience
Customer Service Officer, OLD MUTUAL, Mar 2017-Feb 2022 KISUMU
- Provides customer support by receiving and directing clients to appropriate desks, receiving and directing calls and giving feedback.
- Issuing quotations within 24 hours and following up to ensure business closure.
- Helped the Branch to become the model Branch with an annual revenue of 300M
- Issued renewal notices and followed up to ensure 85% retention and this was achieved every month.
- Processing business as per the company’s SOPs and issuing certificates to clients.
- Ensuring that all vehicles are valued at inception and renewal and reports filed.
- Receiving payments, issuing receipts and banking of cheques.
Education
Masters of Science, FINANCE Dec 2020
JOMO KENYATTA UNIVERSITY OF SCIENCE & TECHNOLOGY(JKUAT)-KISII
Ongoing
BACHELOR OF COMMERCE, ACCOUNTS Dec 2013
KISII UNIVERSITY-KISII
Second class Upper Division
IKEREGE SECONDARY SCHOOL Dec 2019
KCSE-B
PROFESSIONAL PAPERS
COLLEGE OF INSURANCE Dec 2018
