Cate Chacha

I am a season client service officer/ underwriter with over 5years of experience in a busy environment, i am a self motivated individual, skilled and result oriented.

Customer Service Officer, OLD MUTUAL, Mar 2017-Feb 2022 KISUMU

• Provides customer support by receiving and directing clients to appropriate desks, receiving and directing calls and giving feedback.
• Issuing quotations within 24 hours and following up to ensure business closure.
• Helped the Branch to become the model Branch with an annual revenue of 300M
• Issued renewal notices and followed up to ensure 85% retention and this was achieved every month.
• Processing business as per the company’s SOPs and issuing certificates to clients.
• Ensuring that all vehicles are valued at inception and renewal and reports filed.
• Receiving payments, issuing receipts and banking of cheques.

Masters of Science, FINANCE Dec 2020

JOMO KENYATTA UNIVERSITY OF SCIENCE & TECHNOLOGY(JKUAT)-KISII

Ongoing

BACHELOR OF COMMERCE, ACCOUNTS Dec 2013

KISII UNIVERSITY-KISII

Second class Upper Division

IKEREGE SECONDARY SCHOOL Dec 2019

KCSE-B

PROFESSIONAL PAPERS

COLLEGE OF INSURANCE Dec 2018

DIPLOMA IN INSURANCE

Part 1