Florence Achieng
Customer Service Officer (Reliever)
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About
A highly motivated and detail-oriented professional with over two years of experience in administrative support, customer care, and accounts management. Proven ability to deliver exceptional customer service, streamline administrative operations, and foster productive client relationships. Adept at working in dynamic environments, achieving performance targets, and contributing to organizational growth.
Experience
Customer Service Officer (Reliever) at Real People Kenya Limited (2024-09 – 2025-01)
- Provided exceptional customer service, ensuring high levels of satisfaction.
- Resolved customer complaints and followed up to ensure resolution.
- Promoted products and services to walk-in customers, contributing to branch profitability.
- Maintained accurate client files and ensured timely submission of reports.
- Collaborated with the Branch Manager on marketing initiatives and corporate relations.
- Maintained petty cash and prepared monthly reports.
Accounts/Admin Assistant at Aheri Basic Internet Limited (2021-11 – 2023-12)
- Managed financial records, reconciled accounts, and maintained petty cash.
- Oversaw procurement processes and managed inventory levels.
- Provided administrative support, ensuring smooth office operations.
- Followed up on customer payments and addressed inquiries promptly.
- Coordinated transport management and maintained strong supplier relationships.
Accounts Assistant Intern at Community Initiative Support Services (CISS) (2021 – 2021)
- Prepared bank reconciliation statements and filed statutory returns.
- Maintained accounting documentation and processed requisitions.
- Supported bookkeeping and cheque preparation activities.
Sales Representative at Invesco Assurance Co. Ltd (2014 – 2014)
- Achieved sales targets through direct selling and excellent customer service.
- Provided product knowledge and addressed customer queries effectively.
- Maintained accurate records and submitted timely reports to the team leader.
Education
Bachelor of Commerce in Finance Option – Kenyatta University (2010 – 2016)
Certificate in Computer Application Packages – Paresh Computer Systems (2009 – 2009)
Kenya Certificate of Secondary Education (KCSE) – St. Francis Rang’ala Girls Secondary School (2005 – 2008)
