Catherine Twala

Results-driven Partnership and Business Development professional with experience in partner and stakeholder engagement, business development, customer acquisition, account and portfolio management, retention, collections, and performance reporting. Experienced in identifying growth opportunities, qualifying prospects, building relationships, coordinating engagements, supporting partnership onboarding, monitoring account performance, and translating market feedback into actionable business insights. Strong finance background with a Bachelor of Commerce (Finance), CPA Foundation training, and data analysis/SQL exposure.

Partnership & Business Development Associate - CPHRM GROUP

(2026-07)

• Identify, qualify, and engage prospective partners across the agriculture ecosystem to build a strong partnership pipeline and support business growth.
• Conduct outreach, lead generation, stakeholder mapping, appointment setting, and follow-up to convert prospects into qualified partnership opportunities.
• Develop and communicate tailored value propositions aligned to partner needs, business objectives, and relevant agricultural value chains.
• Coordinate partner meetings, presentations, onboarding, and follow-up activities while maintaining accurate engagement and pipeline records.
• Support partnership proposals, presentations, due diligence, and agreement discussions in collaboration with internal teams and management.
• Build and maintain relationships with farmers, agripreneurs, stockists, service providers, off-takers, processors, and other ecosystem stakeholders.
• Monitor partner onboarding and engagement progress, identify barriers to completion, and recommend practical interventions including calls and physical engagements.
• Track outreach, appointments, onboarding, and partnership performance and prepare updates and reports for management decision-making.
• Research target organizations and assess potential collaboration opportunities based on strategic fit, market presence, value chains, and business potential.

Portfolio Management Associate - Numida Technologies, Nairobi, Kenya - Nairobi, Kenya

(2025-01 - 2026-02)

• Managed and monitored an assigned client portfolio, tracking account performance, utilization patterns, repayment behaviour, portfolio health, and emerging risks.
• Achieved and maintained a loan repayment rate of over 90% through proactive client engagement, follow-up, and early intervention strategies.
• Built and maintained strong client relationships, supporting ongoing engagement and timely resolution of account-related concerns.
• Identified at-risk accounts and implemented intervention, restructuring, and escalation actions to minimize portfolio losses.
• Conducted financial and account assessments using financial statements, bank statements, cash flow performance, repayment capacity, and financial health indicators.
• Analyzed portfolio and repayment data to identify risk patterns and recommend improvements to client management and collections practices.
• Reviewed and validated client documentation to ensure compliance with internal policies, procedures, and regulatory requirements.

Branch Manager - Brisk Credit, Nairobi, Kenya - Nairobi, Kenya

(2024-03 - 2024-12)

• Led and developed branch staff to deliver customer, operational, portfolio, and business targets.
• Built and maintained relationships with customers, partners, and key stakeholders within the operating market.
• Managed customer acquisition, portfolio growth, collections, and retention activities.
• Provided management reports on customer feedback, market trends, customer preferences, and business opportunities.
• Coached and mentored staff, monitored performance, and supported issue resolution to improve service delivery.

Business Development Manager - Simple Pay Capital Limited, Nairobi, Kenya - Nairobi, Kenya

(2023-07 - 2024-02)

• Led and supported customer acquisition, portfolio growth, collections, and retention activities.
• Built and maintained relationships with customers, partners, and other stakeholders to support business growth.
• Identified customer needs, market opportunities, and trends to improve engagement and acquisition.
• Prepared management reports covering market feedback, customer preferences, trends, and growth opportunities.
• Monitored account performance and implemented structured follow-up strategies to improve retention and portfolio outcomes.

Business Development Officer / Collections Officer - Simple Pay Capital Limited, Nairobi, Kenya - Nairobi, Kenya

(2023-02 - 2023-06)

• Managed an active customer portfolio by monitoring account performance, repayment behaviour, and customer risk.
• Developed customer relationships to support engagement, retention, and resolution of account concerns.
• Owned daily and monthly collection performance through proactive client follow-up and structured recovery strategies.
• Conducted client assessments to evaluate financial capacity, repayment ability, and risk exposure.
• Maintained accurate customer records, risk assessments, account updates, and communication history.

Accounts Receivable / Finance Officer - SureCred Limited, Nairobi, Kenya - Nairobi, Kenya

(2022-06 - 2022-12)

• Managed customer accounts, invoicing, receipts, reconciliations, account statements, and financial records.
• Resolved billing discrepancies with customers and internal teams while maintaining strong stakeholder relationships.
• Prepared accurate financial and operational reports to support management decision-making.
• Managed accounts receivable activities including invoicing, posting, reconciliation, collections support, and account maintenance.

Bachelor of Commerce - Finance - Multimedia University of Kenya (2017 - 2021)