Cecilia Odongo

Customer-focused and motivated professional with a Bachelor's Degree in Fashion Design and practical experience in sales, customer service, interior design, product presentation and client engagement. Experienced in understanding customer needs, recommending suitable products, explaining product features and maintaining positive customer relationships. My background in fashion and interior design has developed strong knowledge of colour coordination, fabrics, materials, styling, space aesthetics and product presentation, making me well suited to a home-decoration retail environment.

I am organized, presentable, dependable, a quick learner and comfortable working in a fast-paced, customer-facing environment.

Sales Representative / Customer Service at M-KOPA (2025-05 – 2026-07)

• Engaged customers professionally and identified products and services that matched their needs.
• Explained product features, benefits and terms clearly to prospective and existing customers.
• Supported sales activities and worked towards achieving assigned sales objectives.
• Maintained positive customer relationships through effective communication and follow-up.
• Responded to customer questions and concerns and provided appropriate solutions.
• Maintained accurate customer and sales information.
• Promoted products through direct customer engagement and persuasive communication.
• Worked effectively in a target-driven and customer-focused environment.
• Demonstrated professionalism, patience and strong interpersonal skills when dealing with different customers.

Interior Design Instructor at ICS TECHNICAL COLLEGE (2024-10 – 2025-04)

• Taught students principles of interior design, space planning, colour coordination and interior finishing.
• Guided learners in selecting appropriate materials, finishes, furniture and decorative elements.
• Applied knowledge of colour, texture, pattern and materials to create visually appealing interior spaces.
• Prepared practical demonstrations and learning materials.
• Assisted students in developing interior concepts and presenting design ideas.
• Maintained organized records and documentation.
• Communicated design concepts clearly to individuals with different levels of understanding.
• Developed strong attention to detail, creativity and presentation skills.

Fashion Design / Production Assistant at AULGHA NATO FASHION STUDIO

8 Months

• Assisted with fashion design and garment production activities.
• Sketched and developed garment concepts according to client and market requirements.
• Assisted customers with fabric selection and design choices.
• Sourced and selected suitable fabrics and materials.
• Participated in garment construction and quality checking.
• Organized materials and maintained an efficient work area.
• Worked closely with customers and colleagues to achieve desired results.
• Developed strong knowledge of fabrics, colours, textures and product presentation.

Sales Representative / Customer Service at FASHION HOUSE

• Assisted customers in selecting products based on their preferences, needs and budget.
• Provided product information and styling recommendations.
• Handled customer inquiries professionally.
• Supported sales and promotional activities.
• Maintained an attractive and organized product display.
• Built positive relationships with customers to encourage repeat business.
• Assisted students on industrial attachment with garment construction and practical activities.
• Demonstrated strong communication, teamwork and customer-service skills.

Bachelor's Degree in Fashion Design – MACHAKOS UNIVERSITY