Mary Shamim

I have 3years experience in customer service,

Air Hostess - Jambo Jet

(2023-07)

• Ensured passenger safety and comfort in compliance with aviation standards.
• Delivered high-quality onboard service and handled customer needs professionally.
• Maintained calm communication during high-pressure situations.

Customer Service Assistant - Oyster Bay

(2022-07 - 2022-08)

• Handled customer inquiries and resolved complaints efficiently.
• Assisted customers with inquiries and Orders
• Handled sales transactions and processed payments
• Provided after-sales support and resolved customer concerns
• Maintained strong client relationships to increase repeat business

Customer Service Associate - Radisson Blu Hotel

(2020-01 - 2020-03)

• Guest support and managed service requests.
• Front Office assistance

Customer Service Assistant - Abassi Coffee

(2019-10 - 2019-12)

• Managed transactions and customer service.
• Prepared and served coffee and beverages to customers
• Maintained cleanliness and hygiene standards
• Managed cash register and processed transactions
• Delivered excellent customer service in a fast-paced environment

Waitress / Hostess - Charlie's Bistro

(2018-09 - 2019-08)

• Handled guest service in a fast-paced environment.
• Welcomed and seated guests
• Took and served customer orders
• Ensured customer satisfaction throughout dining experience
• Coordinated with kitchen and service staff for smooth operations

Customer Service Assistant - Warrens Wines Agency

(2018-03 - 2018-08)

• Order Processing
• Products knowledge
• Handling complaints and returns

Certificate - Health Care Assistant - John Charles Medical College (2022 - 2023)

Certificate - Airline Cabin Crew - Kenya Airways Pride Centre (2018 - 2018)

KCSE - Ngara Girls High School (2012 - 2015)

KCPE - Kimathi Primary School (2004 - 2011)