Charity Mutisya

Customer Service Representative with experience supporting customers through phone, email, and in-person interactions. Skilled in resolving customer issues, handling inquiries, maintaining accurate records, and delivering exceptional customer experiences. Experienced in working in fast-paced environments while maintaining professionalism, empathy, and attention to detail.

Proficient in Microsoft Office and customer relationship management principles, with a strong ability to multitask, communicate effectively, and adapt quickly to new systems and processes.

Customer Service Representative at Burn Manufacturing Company (2024-01 – Present)

• Assist customers with inquiries regarding products and services.
• Provide after-sales support and ensure high levels of customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Escalate complex issues to the appropriate departments for timely resolution.
• Maintain accurate records of customer interactions and follow-up actions.
• Support customers while maintaining professionalism and empathy.

Customer Service Intern at Safaricom PLC (2023-01 – 2023-12)

• Supported call center operations by responding to customer inquiries.
• Assisted customers with service registration and account-related requests.
• Guided customers through troubleshooting procedures and issue resolution.
• Maintained accurate customer records and follow-up documentation.
• Collaborated with team members to ensure efficient customer support delivery.

Diploma in Customer Relationship Management & Marketing – Uwezo College (2019-01 – 2022-12)