Program Coordinator - ERF
(2024-04 - 2026-07)
- Developed and implemented a customer feedback system, resulting in a 30% increase in actionable insights used to improve service delivery and increase customer satisfaction scores by 25%.
- Led a team of 10+ customer service representatives, providing training and ongoing support that enhanced team performance and reduced customer complaint resolution time by 20%.
- Streamlined communication channels between ELRF and its partners, ensuring consistent updates and project transparency, which boosted client retention by 15% through strengthened relationships and improved trust.
- Collaborated with cross-functional teams to enhance customer onboarding and education about reforestation efforts, leading to a 40% increase in client engagement and greater support for sustainability initiatives.
- Monitored and analyzed customer experience metrics using CRM tools, which allowed for targeted improvements and contributed to a 20% rise in positive customer reviews across platforms, solidifying Earth Lungs' reputation as a leader in reforestation efforts.
Program Manager - Eden Reforestation Projects
(2021-07 - 2024-03)
- Coordinated planting operations across multiple field sites, ensuring that 100% of project timelines were met and staying within budget, which resulted in a 15% reduction in logistical delays and increased operational efficiency.
- Strengthened team alignment and communication by developing collaborative work plans that achieved a 90% completion rate on time-sensitive tasks, fostering a positive and productive work environment.
- Led site expansion initiatives and new project planning, proactively identifying potential project sites, which contributed to a 30% growth in regional project coverage and improved community engagement.
- Cultivated partnerships with key stakeholders such as Kenya Forest Service, Kenya Wildlife Service, and local authorities, successfully representing the organization and enhancing credibility, resulting in a 25% increase in collaborative efforts.
- Monitored and evaluated field operations by overseeing a diverse team of field staff, HR, finance, and nursery managers, improving task coordination and project tracking by 20%, and ensuring all regional objectives were met with integrity and transparency.
Project Manager - We World Kenya Foundation
(2018-07 - 2021-06)
- Spearheaded the successful launch and ongoing management of the 3K project in Narok, overseeing all aspects of setup, from office establishment to creating work plans, monitoring & evaluation frameworks, and financial forecasts ensuring 100% adherence to timelines and objectives.
- Managed project budgets and analyzed spending patterns, achieving a monthly budget accuracy rate of 95% by closely monitoring burn rates and budget variances, ensuring efficient use of resources and adherence to financial protocols.
- Built and maintained collaborative partnerships with local government representatives, private sector stakeholders, and community organizations, enhancing project visibility and support at both the Sub-County and County levels, which contributed to a 20% increase in community engagement and project buy-in.
- Led data collection, documentation, and reporting efforts, producing detailed monthly, quarterly, and annual reports in line with organizational guidelines, leading to a 30% improvement in project tracking and reporting accuracy.
Admin & Program Coordinator - CHP – Ewaso Ng'iro Narok County
(2011-09 - 2018-06)
- Led and coordinated the We World Program activities and team, overseeing daily operations and staff duties contributing to a 20% improvement in project completion rates and enhanced team collaboration.
- Cultivated and maintained strong relationships with donors and local partners, including EGPAG, AMREF, CMF, and local churches, to drive funding initiatives increasing program funding by 15%, allowing for expanded program reach and impact.
- Streamlined procurement processes by preparing tender and contract documents following company guidelines and serving as secretary of the procurement committee improving procurement efficiency by 25% and ensuring adherence to compliance standards.
- Fostered community engagement through global awareness campaigns, enhancing project visibility and raising public awareness, which led to a 30% increase in local community involvement and support.
- Conducted regular field visits for program monitoring, facilitating effective coordination between field staff and the project manager, which improved project alignment with objectives by 20%.
PMTCT Coordinator - CHP – Ewaso Ng'iro Narok County
(2010-11 - 2011-08)
- Coordinated and managed the Prevention of Mother-to-Child Transmission (PMTCT) program, ensuring effective planning, implementation, and monitoring of all related activities.
- Organized and supervised daily operations, including staff and volunteer assignments for PMTCT and community outreach initiatives.
- Oversaw and guided community-level activities conducted by field staff, support groups for People Living with HIV (PLHIV), and volunteers working with PMTCT clients and their partners.
- Collaborated with healthcare workers at PMTCT facilities to improve service delivery infrastructure, emphasizing male-friendly and family-centered care.
- Maintained strong partnerships with Ministry of Health (MOH) personnel, including DASCOs, to align PMTCT services with national health objectives and standards.
- Facilitated effective referral systems linking PMTCT clients, partners, and exposed infants to additional health services and follow-up care.
- Supported linkages between PMTCT and HIV-Exposed Infant (HEI) programs to strengthen maternal and child health outcomes.
- Coordinated community sensitization and awareness campaigns to improve understanding and uptake of PMTCT services.
- Ensured proper documentation, data collection, and reporting of PMTCT activities in line with donor and MOH requirements.
- Collaborated with external health partners, NGOs, and community stakeholders to enhance integrated HIV prevention and treatment services.
- Performed additional program coordination duties as assigned to support overall project effectiveness.
Administration Officer - Hospitalities and Intermediary Services
(2009-02 - 2010-10)
Executive Assistant - Kobo Safaris Limited
(2005-09 - 2009-01)
Customer Care Representative - Safaricom Limited
(2000-11 - 2005-08)
