Chris Kisiara

As a dedicated business professional with a Bachelor's Degree in Business Administration and Strategic Management, I bring a strategic mindset and robust analytical skills to the role of Business Analyst. My experience as Head of Sales and Marketing, coupled with my role as Property Administrator, has honed my ability to analyze market trends, develop strategic plans, and drive business growth. I am adept at leveraging data to inform decision-making and am committed to delivering impactful solutions that align with organizational goals.

Head of Sales and Marketing & Property Administrator - Villa Care Limited & Kenya Homes Management Limited - Nairobi

(2023-03 - 2024-09)

• Sales Strategy Development: Creating strategic sales plans, sales forecasting as well as leading, managing and motivating sales teams to achieve targets.
• Market Strategy and Brand Positioning: Identifying the market trends, customer needs, and new opportunities. Ensuring strong brand positioning using social media and public relations campaigns.
• Budget Management: Planning and managing budgets for marketing campaigns as well as developing incentives programs.
• Customer Relationship Management: Fostering long-term relationships with clients, ensuring satisfaction and repeat business.
• Sales Operations and Process Optimization: Establishing efficient sales processes, and workflows, to streamline sales operations, CRM management, as well as training and development.
• Lease Management: Overseeing the signing, renewal, and termination if leases, ensuring compliance with lease terms and resolving tenant issues.
• Rent Collection and Financial Reporting: Collecting rent, tracking payments, and preparing financial reports.
• Tenant Relations: Handling tenant requests, complaints and queries, ensuring timely communication and maintaining positive relationships with the tenants.
• Property Marketing: Advertising vacancies, showing properties to potential tenants and assisting with tenant onboarding.

Head of Agency and Marketing; Unit Manager (Branch) - Cytonn Investments Management Limited - Nakuru

(2018-11 - 2023-01)

• Strategic planning and execution: Developing and executing a comprehensive marketing strategy, creating and implementing marketing campaigns by blending digital and traditional marketing.
• Creative Direction and Content Production: Managing the creation of marketing materials, overseeing the design if all visual and written content, ensuring it aligns with company's branding and marketing goals.
• Generating qualified leads for the sales team for the sales team such as through digital campaigns and email marketing.
• Market analysis and performance tracking by conducting market research and tracking the performance of the campaigns and adjusting tactics as needed.
• Proactively developing business relationships and securing additional business opportunities from both new and existing clients to meet the given sales targets.
• Recruit, manage, support, coach, develop and evaluate a team of financial advisors.
• Strengthen and expand client relationships by providing customized service and ensuring client's expectations are exceeded.
• Attend prospect and client meetings to make presentations and oversee followups.
• Identifying opportunities for product development and other product offerings.
• Any other duties as maybe assigned from time to time.

Property Inspection Manager - Jojean Properties Limited - Nakuru

(2015-03 - 2018-08)

• Conducting Property Inspections: Perfoming routine inspections to access the condition of the residential and the commercial properties.
• Coordinate repairs and regular maintenance activities and ensuring issues identified are resolved promptly.
• Compliance and regulatory oversight by ensuring all properties meet all regulations including health and environmental standards.
• Managing inspection budgets and allocating resources effectively for repairs and maintenance.
• Property Improvement Suggestions: Recommending improvements that can enhance property value, safety or tenant satisfaction.

Bachelor's Degree - Business Administration and Strategic Management - Kenyatta University (2017)

Kenya Certificate of Secondary Education - Kenyatta Secondary School (2009-01 - 2012-11)

Kenya Certificate of Primary Education - Moi Primary School (2000-01 - 2008-11)