Barista at ZNK (2024-03 – 2024-07)
- Provide clients with product details such as coffee blend and preparation description
- Cleaned and sanitised work areas, utensils and equipment
- Crafted high quality espresso beverage to meet customers satisfaction
- Applied clean as you go method, which helped in acquiring an effective work flow
- Provided exceptional customer service to all types of customer
Barista at Prideinn Azure hotel, 5 star (2018-11 – 2019-03)
- Ordered, received and distributed stock supplies
- Received and processed customers payments
- Checked freezer, refrigerator, heaters, coffee grinder and coffee machine to ensure proper functioning
- Trained and mentored new staff, providing hand on support coffee making techniques, and customer service skills
- Handled transactions effectively by using PDQ machines
- Ensured proper flow of work by using POS to post orders
Waitress at Simba saloon carnivore (2018-02 – 2018-07)
- Welcomed guests and helped them to choose a comfortable place to seat, according to their preferences
- Maintained cleanliness of restaurant area, including tables, chairs, floors and counters
- Assisted other servers as needed during peak hours or special event
- Completed my shift with cleaning duties and stock taking
- Collaborated with a 10 person staff to ensure diners received quick service
- Maintained courteous attitude, ensuring customer enjoyed a positive experience
