Ckahiritechnologies

Results-driven IT professional with a Bachelor’s degree in Computer Science, specializing in Artificial Intelligence and Data Security, and over seven years of combined experience in information technology, computer repair and maintenance, electrical installation, IT operations, administration, and business management. Experienced in managing IT infrastructure, troubleshooting hardware and software issues, maintaining computer systems, supporting users, implementing security practices, coordinating technical operations, and managing business activities. Demonstrated ability to combine technical knowledge with leadership, problem-solving, customer service, and operational management skills.

Strong interest in artificial intelligence, data security, information systems, data analysis, technology operations, and digital transformation. Adaptable professional with the ability to work independently, manage competing priorities, and provide practical technology solutions in fast-paced environments.

GENERAL MANAGER & IT MANAGER at Hills Convenient Supermarket Ltd (2025-02 – 2026-08)

Managed overall business operations while simultaneously overseeing the organization's information technology functions.

• Managed day-to-day business operations to ensure efficient and continuous service delivery.
• Supervised employees, delegated responsibilities, monitored performance, and supported staff development.
• Managed IT systems, computers, point-of-sale equipment, network connectivity, software, and other technology resources.
• Diagnosed and resolved hardware, software, connectivity, and system-related technical problems.
• Maintained IT equipment and coordinated repairs, upgrades, replacements, and preventive maintenance.
• Supported the implementation of appropriate data protection and information security practices.
• Managed technology-related purchases, IT assets, suppliers, and service providers.
• Maintained accurate operational and technology-related records and reports.
• Monitored inventory, stock movement, procurement activities, and general business processes.
• Assisted with budgeting, cost control, purchasing, and operational planning.
• Coordinated customer service activities and addressed operational issues.
• Ensured staff followed established operational procedures and workplace standards.
• Identified opportunities to improve efficiency through better use of technology and business processes.
• Provided technical guidance and support to employees using business systems and equipment.
• Coordinated troubleshooting and maintenance to minimize disruption to business operations.

SENIOR IT OFFICER at Ministry of Public Service and Capital Development (2022-10 – 2024-11)

Provided technical support and IT operations services while supporting the organization's information systems, users, and technology infrastructure.

• Provided first-line and advanced technical support to staff experiencing hardware, software, network, and system problems.
• Installed, configured, maintained, and upgraded computers, printers, peripherals, and other IT equipment.
• Diagnosed and resolved hardware and software faults to maintain business continuity.
• Supported the administration and maintenance of computer networks and connected devices.
• Assisted users with operating systems, office applications, system access, and other technology-related issues.
• Implemented and promoted IT security practices to protect organizational information and systems.
• Supported data protection, access control, password management, and secure handling of information.
• Performed routine maintenance, system checks, updates, and troubleshooting.
• Assisted with IT asset management, equipment records, software inventories, and technology documentation.
• Supported backup and data-recovery procedures where required.
• Monitored IT equipment and reported faults, risks, and maintenance requirements.
• Assisted in technology procurement by providing technical specifications and requirements.
• Prepared technical reports and maintained documentation relating to IT operations.
• Provided guidance and basic IT training to staff to improve effective use of technology.
• Worked with internal teams and external service providers to resolve technical issues.
• Supported implementation and maintenance of organizational IT policies and procedures.

COMPUTER REPAIR & MAINTENANCE TECHNICIAN / ELECTRICAL INSTALLATION at Kahora Electrical and general services LTD (2019-01 – 2022-09)

Provided computer repair, technical maintenance, and electrical installation services to customers and organizations.

• Diagnosed and repaired desktop computers, laptops, and related hardware.
• Installed and configured operating systems, applications, drivers, and computer peripherals.
• Performed preventive maintenance and troubleshooting on computer systems.
• Replaced faulty components including storage devices, RAM, power supplies, and other hardware.
• Diagnosed software problems and performed system optimization and recovery.
• Assisted customers with computer setup, configuration, maintenance, and technical support.
• Maintained records of repairs, maintenance activities, and equipment requirements.
• Performed electrical installation and maintenance work in accordance with applicable safety requirements.
• Installed electrical wiring, switches, sockets, lighting systems, and related electrical components.
• Diagnosed basic electrical faults and carried out appropriate repairs and maintenance.
• Used electrical tools and testing equipment safely and appropriately.
• Worked directly with customers to understand technical requirements and provide practical solutions.
• Managed multiple repair and installation assignments while meeting customer requirements and deadlines.

BACHELOR'S DEGREE in Computer Science; Specialization: Artificial Intelligence and Data Security (2018)