Martin Ocharo

I Work diligently and professionally by putting my experience in practice in order to get hands-on experience to adapt to the revolutionary changes in different industries and to grow my career as a

Mathematician and Computer Scientist.

1.Research Intern on Work-Study Programme at the Department of Earth and Climate Sciences, Global Center on Adaptation. I am working on a project, "Enhancing and Scaling Up Climate Adaptation For Resilient Infrastructure In Kenya And The East African Region," from 19th to August 2022 to and including 18th November 2022.

• Centre for Epidemiological Modelling and Analysis fellowship (CEMA), Working on a project titled, “Prediction of Malaria Prevalence in Kenya Lake Regions Using Support

Vector Regression Algorithm”, from January 2022 to date.

• Customer Experience Officer at the Metropol CRB Limited, stationed at Huduma Centre

Eastleigh from 1st October 2021 to 10th July 2022

Duties and Responsibilities

• Provide product information and advice customers on various inquiries
• Respond to customer inquiries on CRB issues at the Huduma Centre
• Prepare Certificate of clearance, credit reports, letters and other documents as required by customers while adhering to set guidelines.
• Updating customer request pending logs and calculation of the response time for all pending issues.
• Cross selling and Up selling of CRB Products and Services at the Huduma Centre.
• Monitoring and Escalation of all CRB related issues at the Centre.
• Data entry to the database.
• Coordinate and respond to customer request sent through regional offices (agents)
• Any other task that may be allocated by the supervisor.
• Agency and administration officer at the Metropol CRB Limited from 13th May 2019 to 31st March 2020.

Duties and Responsibilities

• Recruiting Metropol CRB agents
• Managing Metropol CRB agents through preparing and paying their monthly commissions.
• Responding to agent’s inquiries, making a follow up and escalating their agency issues to the supervisor
• Attachment at The National Treasury in the network department from May 2017-August 2017

Duties and Responsibilities

• Network support and troubleshooting;
• Configuration of network active equipment;
• Installation of network active equipment such as routers and switches;
• IT user support;
• Wireless installation and configuration;
• Support the county connectivity project;
• Monitoring of government Network from Network Operation Centre (NOC)

Masters of Science in Computational Intelligence