Collins Biwot
I am a data analyst and IT support professional, with specialized expertise in information science, skilled at leveraging data-driven insights and technical solutions to optimize operations and drive informed decision-making.
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About
Driven professional with strong data analytics and IT support skills. Proficient in analyzing datasets, troubleshooting technical issues, and providing effective IT solutions. Known for excellent interpersonal abilities, assisting employees and clients with technical support, and collaborating with teams. Dedicated and punctual, committed to achieving measurable impact and enhancing satisfaction. Experienced in streamlining IT processes for non-profit organizations.
Experience
Data Analyst & IT Support at Avertis Solutions (2024-07 – Present)
Troubleshooting hardware and software issues, providing technical assistance to users, installing and configuring computer systems and applications, maintaining IT infrastructure, ensuring cybersecurity and data protection, and training users on new technologies.
- Troubleshooting hardware and software issues
- Providing technical assistance to users
- Installing and configuring computer systems and applications
- Maintaining and updating IT infrastructure
- Ensuring cybersecurity and data protection
- Training users on new technologies and systems
Intern at Royal Media Services (2024-01 – 2024-05)
Editing and proof-reading news stories for accuracy and clarity to meet on-air standards, communicating with staff members about opportunities and events, collecting information and data for news stories, writing web articles for social platforms, and using strong interpersonal communication skills.
- Editing and proof-reading news stories for accuracy and clarity to meet on-air standards
- Communicated with staff members to stay informed about opportunities and events
- Reporting: Collecting information and data for news stories
- Writing web articles for discussions across social platforms
- Used strong interpersonal communication skills to convey information to others
Library Volunteer at Moi University Library (2023-05 – 2023-09)
Check in and check out of library materials, classification and cataloging of books, search and retrieval of online resources, and binding and repair of worn-out library materials.
- Check in and check out of library materials
- Classification and cataloging of books
- Search and retrieval of online resources
- Binding and repair of worn-out library materials
Service Provider at Seab Bay Communications Ltd (2021 – 2022)
Onboarding of new customers into the system, aiding in deposit and withdrawal of funds, keeping and updating customer records, and driving sales to meet set targets.
- Onboarding of new customers into the system
- Aid in deposit and withdrawal of funds
- Keeping and updating customer records
- Driving sales to meet the set targets
Education
Bachelor of Science in Information Science – Moi University (2019 – 2023)
Kenya Certificate of Secondary Education – Nairobi School (2015 – 2018)
