Zeddy Kiprono

Driven data analyst and business support professional with close to 4 years' experience optimizing operations, streamlining financial processes, and enhancing cross-functional performance within hybrid and remote environments. Demonstrated success in improving revenue tracking accuracy, coordinating over 900+ virtual contractors, and contributing to a 200% year-over-year increase in training revenue through data-driven strategies. Strengthened decision-making by developing dashboards, performance reports, and KPI monitoring systems that improved operational visibility across distributed teams.

Improved audit readiness by executing precise reconciliations, bookkeeping, and financial reporting processes that supported timely internal reviews. Proficient at transforming data into strategic insights using Excel, Power BI, SQL, and virtual collaboration platforms to support business growth. Looking to transfer these analytical, operational, and remote-support capabilities into a data analyst, business operations, or business support role.

Business Support Specialist - Cygnus Safety Consulting Ltd. - Nairobi, Kenya

(2023-08 - 2026-02)

• Improved strategic planning outcomes by analyzing sales performance data and presenting insights that enabled leadership to make informed decisions, contributing to more efficient quarterly review cycles.
• Managed the virtual onboarding and support of over 900 contractors through Zoom, ensuring smooth training operations and timely regulatory compliance.
• Processed payroll and supplier payments with high financial accuracy, supporting the timely handling of over 50 monthly transactions and strengthening audit readiness.
• Coordinated training activities that supported a significant increase in departmental revenue by facilitating contractor recruitment, outreach, and seamless session execution.
• Enhanced project execution by collecting implementation data, tracking progress for multiple Kaizen initiatives, and ensuring alignment with client expectations.
• Improved client experience by responding to inquiries promptly, clarifying service needs, and delivering professional, tailored support across diverse customer groups.
• Streamlined operational workflows by conducting reconciliations, preparing financial reports, and supporting cross-functional teams in maintaining consistent service delivery.

Data Analyst Intern - New Muthokinju Hardware Ltd. - Nairobi, Kenya

(2022-05 - 2023-07)

• Improved logistics decision-making by creating structured dashboards that summarized operational data, enabling teams to review performance trends more quickly and adjust resource plans effectively.
• Analyzed real-time fleet performance for over 150 vehicles, allowing departments to make corrective allocation decisions that strengthened revenue accuracy.
• Collaborated with internal teams to clean and validate datasets, improving data quality across more than 10 recurring operational reports.
• Delivered forecasting insights by analyzing market patterns and internal metrics, enabling more accurate sales and resource projections.
• Provided detailed operational summaries that guided department heads in optimizing routes, schedules, and inventory utilization.
• Presented actionable recommendations that informed strategic adjustments, supporting improvements in service quality and operational efficiency.

BSc. - Applied Statistics with Information Technology - Masinde Muliro University of Science and Technology (2022-12)