Consolata Makau

A highly accomplished procurement and supply chain professional with over 8 years of experience driving efficiency across procurement operations, contract management, inventory control, and order fulfillment. Demonstrates strong expertise in strategic sourcing, supplier negotiation, and compliance, consistently delivering value for money while upholding high standards of governance and accountability. Proven ability to manage end-to-end supply chain processes, optimize inventory levels, and collaborate effectively across functions to enhance operational performance.

Adept at leveraging data insights to improve demand planning, minimize stock variances, and strengthen service delivery. Recognized for delivering measurable impact, including cost savings, improved turnaround times, reduced errors, and enhanced stakeholder satisfaction.

CLIENT RELATIONS ASSISTANT at MISSION FOR ESSENTIAL DRUGS AND SUPPLIES (MEDS) (2019-09 – 2025-08)

• Processed and coordinated an average of 150+ customer orders monthly, ensuring high accuracy and timely fulfillment
• Managed end-to-end order lifecycle including order entry, verification, invoicing coordination, and dispatch follow-up
• Maintained accurate and compliant records for orders, returns, and complaints in Syspro to support audit trails and traceability
• Handled customer inquiries on product availability, pricing, order status, and delivery timelines
• Coordinated with procurement, warehouse, and finance teams to resolve order discrepancies and ensure seamless service delivery
• Managed product returns, credit notes, and replacements in line with organizational policies
• Monitored order patterns and flagged supply gaps, supporting demand planning and stock replenishment
• Escalated complex issues to relevant departments and ensured timely resolution through consistent follow-ups
• Supported onboarding and guidance of new clients on ordering processes and system usage
• Contributed to continuous improvement initiatives within customer service and order management workflows
• Improved order accuracy and reduced processing errors through enhanced verification and coordination practices
• Reduced complaint resolution turnaround time by approximately 30%, improving client satisfaction levels
• Strengthened client relationships through consistent communication and proactive issue resolution
• Contributed to improved service delivery timelines by coordinating effectively with internal teams
• Enhanced audit readiness through meticulous documentation and record management

HOSPITAL ADMINISTRATOR at SHEPHERDS HOSPITAL, MAUA (2017-06 – 2018-12)

• Led procurement planning and execution for pharmaceuticals, medical supplies, and general hospital commodities
• Prepared and managed procurement plans aligned with departmental needs and approved budgets
• Oversaw requisition processing, LPO preparation, and supplier engagement to ensure timely sourcing
• Conducted supplier sourcing, evaluation, and price analysis to support cost-effective procurement decisions
• Negotiated with suppliers on pricing, delivery timelines, and payment terms to optimize value
• Managed contract lifecycle including drafting, monitoring compliance, and ensuring timely renewals
• Supervised inventory and stores operations, ensuring proper stock control and storage practices
• Monitored stock levels and consumption trends to inform timely reordering and prevent shortages
• Ensured compliance with procurement policies, regulatory standards, and internal controls
• Maintained detailed procurement documentation to support transparency, audits, and accountability
• Coordinated with clinical and administrative departments to align procurement with service delivery needs
• Monitored procurement budgets and expenditures to ensure financial discipline
• Achieved cost savings through effective supplier negotiations and price benchmarking
• Reduced stock-outs and expiries through improved inventory planning and application of FIFO/FEFO principles
• Strengthened procurement compliance and audit outcomes through proper documentation and adherence to procedures
• Improved procurement turnaround times, ensuring timely availability of essential medical supplies
• Enhanced supplier performance through structured follow-up and relationship management

HOSPITAL ADMINISTRATOR ASSISTANT at SHEPHERDS HOSPITAL, NAROK (2017-01 – 2017-05)

• Supported forecasting and quantification of pharmaceuticals and medical supplies based on consumption data
• Assisted in preparation of procurement plans and technical specifications for required items
• Processed purchase requisitions in line with departmental needs, budgets, and procurement guidelines
• Facilitated supplier identification, RFQ preparation, and comparative analysis for procurement decisions
• Coordinated order placement and monitored delivery schedules to ensure timely supply
• Followed up with suppliers to address delays, discrepancies, and quality issues
• Supported inventory management through stock counts, reconciliation, and reporting of variances
• Maintained procurement and inventory documentation for audit and reporting purposes
• Assisted in improving procurement workflows and administrative efficiency
• Improved procurement efficiency by supporting timely processing of requisitions and supplier coordination
• Enhanced transparency and accountability through accurate record-keeping and documentation
• Contributed to cost-effective purchasing through participation in supplier evaluations and price comparisons
• Reduced delays in supply through proactive supplier follow-up and coordination

PHARMACEUTICAL SCIENTIST at SHEPHERDS HOSPITAL, NAROK (2016-06 – 2016-12)

• Supported procurement planning and quantification of pharmaceuticals based on hospital demand and usage trends
• Prepared and reviewed technical specifications to ensure quality and compliance of sourced medicines
• Verified deliveries against purchase orders, ensuring accuracy in quantities, batch numbers, and expiry dates
• Implemented inventory management practices using FIFO/FEFO to minimize wastage and expiries
• Maintained accurate stock and procurement records to support accountability and audits
• Participated in stock audits, inspections, and reconciliation processes
• Collaborated with clinical teams to ensure consistent availability of essential medicines
• Monitored medicine usage trends and flagged potential shortages or overstock situations
• Supported safe storage, handling, and distribution of pharmaceuticals within the facility
• Reduced medicine expiries and wastage through effective inventory management practices
• Strengthened quality assurance by ensuring compliance with specifications and delivery verification processes
• Improved stock accuracy through participation in audits and reconciliation exercises
• Contributed to uninterrupted patient care through effective medicine availability management

Bachelor of Science in Procurement & Contract Management – Jomo Kenyatta University of Agriculture and Technology (2023-01 – 2025-12)

Bachelor of Science in Pharmaceutical Sciences with IT – Maseno University (2012-08 – 2016-12)

Kenya Certificate of Secondary Education (KCSE) – Ukia Girls Secondary School (2008-02 – 2011-11)

Kenya Certificate of Primary Education (KCPE) – Ngungi Primary School (1999-01 – 2007-11)