CrUiZ MaN

I am committed to continuous professional growth, enhancing my skills, knowledge, and expertise to contribute effectively to both my personal development and organizational success. My objective is to approach business strategies with an open mind, fostering adaptability and innovative problem-solving to navigate challenges effectively. As a motivated and responsible professional, I excel as both a field agent and a customer service representative, demonstrating strong capabilities in both operational and office environments.

Sales & Marketing Strategy / Loan Officer at TAMIKA CREDIT LIMITED (2023-12 – Present)

• Expertise in developing and executing marketing plans to attract and retain microfinance clients.
• Skilled in identifying potential borrowers, analysing client needs, and fostering business growth.
• Strong understanding of loan applications, evaluation processes, and risk mitigation strategies to ensure responsible lending.
• Ability to maintain and strengthen client relationships through effective communication and personalized financial solutions.
• Proficient in guiding clients on loan options, repayment strategies, and financial literacy to enhance responsible borrowing.
• Experience in monitoring loan repayments, ensuring timely collections, and providing necessary support for client financial success.
• Capability to assess market trends, competitor strategies, and opportunities for expanding microfinance services.
• Skilled in working within teams to drive business objectives while mentoring and coordinating with peers for optimal results.
• Evaluated loan applications, reviewed applicants' financial information, and assessed creditworthiness.
• Advised clients on suitable loan products, repayment terms, and eligibility requirements.
• Prepared and processed loan documentation in accordance with company policies and regulatory requirements.
• Monitored loan portfolios, followed up on repayments, and managed delinquent accounts.
• Maintained accurate customer records and ensured timely processing of loan applications.
• Built strong client relationships while supporting loan growth and portfolio quality

Collection Officer – Field Agent at STERLING CREDIT (2023-07 – 2023-11)

• Gained extensive hands-on experience in field operations.
• Efficiently navigated client interactions, developing strategic approaches to ensure successful debt recovery.
• Engaged with clients effectively, guiding them through repayment processes while maintaining professional relationships.
• Strengthened expertise in financial collections, negotiation techniques, and client management.
• Contributed to a seamless and results-driven approach in debt recovery

Telesales Agent at MOMBO SACCO (2023-04 – 2023-07)

• Developed and maintained a robust pipeline of prospects through proactive outreach and follow-ups, contributing to sustained business growth.
• Effectively handled customer objections and inquiries to maximize sales opportunities and build long-term client relationships.
• Collaborated with the marketing team to provide client feedback and insights, helping to tailor promotional campaigns for better market reach.
• Maintained accurate records of client interactions and sales processes using CRM software to ensure data integrity and enable strategic sales planning.
• Initiated outbound calls to potential clients, presenting tailored financial products and services to meet their specific needs.
• Achieved and consistently exceeded monthly sales targets through effective telesales techniques and relationship management.
• Collaborated with cross-functional teams to update client information and resolve issues promptly, enhancing overall customer satisfaction and retention.
• Initiated and managed high-volume outbound calls to potential clients, presenting tailored financial products to meet their needs and increase sales conversion.
• Built and maintained strong client relationships through effective communication, addressing customer inquiries, and providing personalized financial advice.

Fleet Manager at MUSTANG TOURS & TRAVEL (2023-04 – 2023-07)

• Manage and optimize fleet operations to ensure cost-efficiency and timely vehicle availability in Nairobi.
• Implement preventive maintenance schedules and coordinate repair activities to maximize fleet uptime.
• Monitor fuel consumption and maintain records to reduce operational costs and improve efficiency.
• Ensure compliance with local transportation regulations and safety standards for all fleet vehicles.
• Lead and supervise a team of drivers, providing training on safe driving practices and customer service.
• Utilize fleet management software to track vehicle usage, maintenance history, and driver performance.
• Develop and enforce safety policies and procedures for all fleet operations to minimize accidents and ensure regulatory compliance in Nairobi.

Major in Automotive Electrical System Technology.

Mechanical

Automotive – NAIROBI INSTITUTE OF BUSINESS STUDIES (NIBS) (2018-07)

Certificate in Computer Skills Relevant Coursework in Computer – CHRISTIAN INDUSTRIAL TRAINING CENTRE (CITC) (2017-09)

Kenya Certificate of Secondary Education – ST. PAULS BOYS HIGH SCHOOL - GATHUKI-INI (2014-09 – 2017)

Kenya Certificate of Primary Education – ZAWADI PRIMARY SCHOOL (2004-01 – 2013)