Cynthia Jessy

I have more than 4 years of experience in managing and leading teams across multiple sectors. I am talented ,ambitious and hardworking with broad skills. I have a clear, logical mind with practical approach to problem - solving and a drive to see tasks through completion. I am eager to learn and enjoy overcoming challenges.

September 2019 to April 2022 - Apollo Agriculture Limited

Call Centre Agent

• Accurately captured of customers’ profile into the system, including a detailed sales survey.
• Verified customers’ loans and facilities packages prior to disbursement. 
• Ensured a strong and creative repayment process from disbursement of loan to final premium repayment
• Diligently handled customers' inquiries via telephone and or SMS. 
• Managed and resolved customers'/partners' complaints whilst ensuring that the process is seamless 

2015Trans-Eastern Airlines Aviation CollegeDiploma in Basic cargo2012 – 2014Nairobi Aviation collegeDiploma in mass communication and journalism2011 – 2012Graffins College Diploma in computer packages2008 – 2011Rae Girls’ High SchoolKenya Certificate of Secondary Education (K.C.S.E).