Customer Service Representative
Request a quote with no obligation
Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate
●Customer Service Representative
Africa Flight Services (2019 November- Present)
▪︎Build relationshipswith customers, utilizing deescalation techniques to resolve passenger issues calmly and professionally,and maintain a 93-96% customer satisfaction rating.
▪︎Deliver high-quality customer experience to passengers throughout thecheck-in and boarding process and identify solutionstoissues and challenges related to flight delays, cancellations,baggage weight, and travel complications.
▪︎ Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.
●Underwriting Intern
Insurance Regulatory Authority (2019 February- September)
▪︎Assisted with the underwriting process, perform basic insurance-related clerical work, and input new business applications into a policy management database.
▪︎Develop a basic understanding of the content of policies written by the company.
▪︎Develop a basic understanding of the insurance industry and the organizational relationships of the company.
Kenyatta University (2013-2019)
Bsc.Actuarial Science
St Peters Mumias Boys High School (2009-2012)
Joy Villa Primary School (1999-2008)
