Damaris Mutua

Customer Service | Customer Relationship Management | Negotiation Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with a commitment to customer service and desire to build relationships. Excels in building customer loyalty and retention. Resolves complex problems using tact and diplomacy.

Customer Care Department - CHAPEO CAPITAL LIMITED

(2025-05)

• Checking the accuracy and validity of information, processes or claims .
• Ensuring compliance with standards, regulations or established procedures.
• Responsible for recording and maintaining information .
• Ensuring adherence to relevant laws, regulations, policies or quality standards.

CERES TECH LIMITED

(2023-06 - 2025-04)

• Responsible for managing 120+ assigned accounts for debt recovery while ensuring quality service.
• Professionally resolved customer complaints and collected missing information by consulting with customers.
• Quickly addressed customers concerns to avoid lasting issues.
• Reviewed activities regularly to identify opportunities for improvement
• Identified delinquent accounts and initiated collection processes to obtain their overdue funds

XGO limited Kenya

(2022-10 - 2023-05)

• Promptly receives customer queries and ensures they are resolved in a timely manner.
• Proactively contacts dormant customers directly to resolve any pending issues.
• Identifies delinquent accounts and initiates collection processes to obtain their overdue funds.
• Meets and exceeds daily service quality and performance goals.

Credit Control Assistant - Presto pap Technology company Ltd/Zash Loan - Nairobi, Nairobi

(2021-08 - 2021-09)

• Responsible for managing 200+ accounts for debt recovery while providing excellent customer service.
• Promptly received customer queries and ensured they are resolved in a timely manner.
• Proactively contacted dormant customers directly to resolve any pending issues.
• Identified delinquent accounts and initiated collection processes to obtain their overdue funds.
• Met and exceeded daily service quality and performance goals.

Credit Control Assistant - Grola Technology Company Ltd/Lion Cash - Nairobi, Nairobi

(2021-01 - 2021-04)

• Responsible for managing 120+ assigned accounts for debt recovery while ensuring quality service.
• Identified delinquent accounts and initiated collection processes to obtain their overdue funds
• Professionally resolved customer complaints and collected missing information by consulting with customers.
• Quickly addressed customers concerns to avoid lasting issues.
• Reviewed activities regularly to identify opportunities for improvement.

Credit Control Assistant - Finley International Ltd - Nairobi, Nairobi

(2019-07 - 2021-01)

• Responsible for managing 300+ delinquent accounts for debt recovery while ensuring standard service.
• Professionally resolved customer complaints and collected missing information by consulting with customers
• Identified delinquent accounts and initiated collection processes to obtain their overdue funds
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
• Keenly followed established guidelines and procedures

Certificate - Computer - Life Star College – Athi River, Machakos (2016-06)

Kenya Certificate of Secondary Education - St. Stephens’ Kima Secondary School – Makueni, Makueni (2015-11)