Jane Karimi

Reliable Experienced Customer Care Assistant with strong focus on delivering exceptional service and resolving customer issues swiftly. Excels in communication, building rapport, and fostering customer loyalty. Demonstrates proactive approach to problem-solving and consistently enhances customer satisfaction. Brings positive attitude and collaborative spirit to every interaction, ensuring seamless customer experience.

DATA ENTRY CLERK - HANNEST TECH SOLUTION - NAIROBI, Kenya

(2021-01 - 2023-12)

• Create spreadsheets to track important customer information and orders.
• Transfer data from hard copy to a digital database.
• Update customer information in a database.
• Organize existing data in a spreadsheet.
• Verify outdated data and make any necessary changes to records.
• Operate common office equipment, like scanners and printers.
• Search for and investigate information contained in files. Provide occasional administrative support.
• Sort and organize hard copies of paperwork after entering data electronically.
• Review data for deficiencies or errors.
• Assist with special projects that require large amounts of data entry.

CUSTOMER CARE ASSISTANCE - LORDS MEDICAL CLINIC

(2017-01 - 2020-12)

• Maintaining patient records.
• Taking patient temperature, blood pressure, and pulse, etc.
• Delivered consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty.
• Assisting patients with basic tasks, such as dressing, eating, etc.
• Preparing and administering some medication, collecting specimens for lab tests.
• Monitoring patient records and conditions.
• Implemented feedback received from customers to improve service delivery and enhance customer experience.
• Facilitated smooth communication between customer and technical support teams to resolve product issues.
• Assisted customers in navigating the company website and online portal, improving their online experience.
• Addressed and resolved billing disputes, explaining charges and processing adjustments when necessary.

SHOP ATTENDANT/CUSTOMER CARE ASSISTANCE - TODAY POLYTHENE - NAIROBI, KENYA

(2014-01 - 2017-12)

• Handling all incoming customer queries and questions.
• Providing the appropriate service and information or referring clients to another department.
• Referring problematic issues that they cannot solve to management.
• Resolving customer complaints and issuing refunds as needed.
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
• Providing quotations and checking product availability.

CERTIFICATE - COMPUTER STUDIES - GIFT ICT COLLEGE, NAIROBI KENYA (2014-01 - 2014-12)

Certificate of Higher Education - MAGUTU GIRLS, NYERI KENYA (2012-01 - 2012-12)