DATA ENTRY CLERK - HANNEST TECH SOLUTION - NAIROBI, Kenya
(2021-01 - 2023-12)
- Create spreadsheets to track important customer information and orders.
- Transfer data from hard copy to a digital database.
- Update customer information in a database.
- Organize existing data in a spreadsheet.
- Verify outdated data and make any necessary changes to records.
- Operate common office equipment, like scanners and printers.
- Search for and investigate information contained in files. Provide occasional administrative support.
- Sort and organize hard copies of paperwork after entering data electronically.
- Review data for deficiencies or errors.
- Assist with special projects that require large amounts of data entry.
CUSTOMER CARE ASSISTANCE - LORDS MEDICAL CLINIC
(2017-01 - 2020-12)
- Maintaining patient records.
- Taking patient temperature, blood pressure, and pulse, etc.
- Delivered consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty.
- Assisting patients with basic tasks, such as dressing, eating, etc.
- Preparing and administering some medication, collecting specimens for lab tests.
- Monitoring patient records and conditions.
- Implemented feedback received from customers to improve service delivery and enhance customer experience.
- Facilitated smooth communication between customer and technical support teams to resolve product issues.
- Assisted customers in navigating the company website and online portal, improving their online experience.
- Addressed and resolved billing disputes, explaining charges and processing adjustments when necessary.
SHOP ATTENDANT/CUSTOMER CARE ASSISTANCE - TODAY POLYTHENE - NAIROBI, KENYA
(2014-01 - 2017-12)
- Handling all incoming customer queries and questions.
- Providing the appropriate service and information or referring clients to another department.
- Referring problematic issues that they cannot solve to management.
- Resolving customer complaints and issuing refunds as needed.
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
- Providing quotations and checking product availability.
