Daphine Okindo

ICT Support Technician

Talent

NairobiMember since July 6, 2026

Hardware and software installationProgramming – HTML, CSS, PythonCustomer service and technical supportNetwork component installationsVirus and Malware PreventionDatabase AdministrationGood analytical and troubleshooting abilitiesGood understanding of installations and updates

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Hardware and software installationProgramming – HTML, CSS, PythonCustomer service and technical supportNetwork component installationsVirus and Malware Prevention

About

A motivated ICT support technician seeking a new position in a dynamic, growth-oriented company committed to providing exceptional customer service and fostering a positive work environment. With experience handling networking issues, implementing new software, installing new hardware, and addressing user concerns, I bring a keen eye for detail and a commitment to technological advancement to each job.

Experience

ICT Service Support at Kenya Revenue Authority, ICT Department (2023-12 – 2024-11)

Presidential Digitalent Program (PDTP) – ICT Authority

Took help ticket jobs assigned by the ICT supervisor and recorded ticket results for reporting and record-keeping.
Worked closely with ICT team members and supervisors to improve troubleshooting skills and situation analysis.
Resolved technical problems with Local Area Networks (LAN), Wide-area Networks (WAN), and other systems.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Provided support to end-users on a variety of issues. Identifying, researching, and resolving technical problems.
Troubleshoot problems across Windows, Linux, Mac operating systems, and applications.
Set up new users' accounts and profiles and deal with password issues.

ICT Department (Industrial Attachment) at The Nairobi Women's Hospital (2022-06 – 2022-09)

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Talking to clients and computer users to determine the nature of any problems they encounter
Setting up accounts for users and ensuring they know how to login
Logging and processing support calls
Planning and undertaking scheduled maintenance
Investigating, diagnosing and solving computer software and hardware faults
Repairing equipment and replacing parts
Maintaining records of software licenses
Responding to breakdowns
Managing stocks of equipment, consumables and other supplies