Customer service
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An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships that inspire confidence and loyalty.
March 2021 - June 2023 • RISK, SUPPORT AND CUSTOMER ONBOARDING SPECIALIST. Sendwave/ZEPZ (International Remittance),
December 2017 - August 2020 CUSTOMER SUPPORT AND DEBT RECOVERY ADVOCATE TALA
June 2016 - November 2017 CALL CENTER AGENT ISON BPO KENYA LTD (AIRTEL KENYA)
2017 Diploma Computer Science and IT Kampala University, Kampala, Uganda 2017
Cisco Networking Cisco Networking Academy Kampala Univeristy, Kampala, Uganda 2016
New hire induction (Customer Care Agent) ISON BPO Call Center, Nairobi
Certificate in Computer Operations Jusnet Institute
