David Muriithi

Results-driven and highly accomplished customer service and sales professional with over 6 years of progressive experience across retail, hospitality, and premium guest relations environments. Proven track record of driving revenue growth, leading high-performing teams, optimizing operational efficiency, and delivering exceptional customer experiences. Recognized for strong leadership capabilities, strategic sales execution, problem-solving excellence, and the ability to consistently exceed performance targets in competitive markets.

Guest Service Associate at Meraas Holdings – Platinum Lounge, The Beach (2018-08 – 2024-09)

Managed guest reservations and admissions using booking systems in a luxury lounge and cinema environment.

• Managed guest reservations and admissions using Fidelio and Baron booking systems with high accuracy and efficiency
• Delivered premium, personalized guest experiences in a luxury lounge and cinema environment
• Proactively upsold premium services and packages, contributing to increased revenue generation
• Handled guest inquiries, special requests, and complaints professionally, ensuring swift resolution
• Processed payments and reconciled daily transactions accurately
• Coordinated with operations teams to maintain high presentation and service standards
• Assisted in training new team members on service excellence and system usage

Sales Team Leader / Store In-Charge at African + Eastern (Near East) LLC (2016-12 – 2018-02)

Supervised daily store operations and led sales staff to achieve and exceed targets.

• Supervised daily store operations ensuring smooth workflow and compliance with company policies
• Led and motivated sales staff to achieve and exceed sales targets and KPIs
• Managed inventory control, stock audits, and shrinkage prevention
• Oversaw visual merchandising to enhance customer engagement
• Handled liquor license issuance procedures in compliance with regulations
• Resolved escalated customer concerns while safeguarding brand reputation
• Prepared sales performance reports for management review

Senior Sales Associate – Nike Division at Sun & Sand Sports LLC (2014-12 – 2016-10)

Delivered exceptional retail customer service in a high-volume sportswear environment.

• Delivered exceptional retail customer service in a high-volume sportswear environment
• Served as product expert guiding customers on Nike merchandise features and benefits
• Trained and mentored junior sales associates to improve performance
• Managed stock replenishment and reporting using SAP system
• Maintained visual merchandising standards aligned with global brand guidelines
• Handled customer complaints and exchanges professionally
• Supported achievement of monthly and seasonal sales targets

Bachelor of Entrepreneurship & Small Business Management in Entrepreneurship & Small Business Management – Makerere University (2009-08 – 2012-05)

Kenya Advanced Certificate of Education (A-Level) in General Education – St. Paul's College, Mbale, Uganda (2007-02 – 2008-12)

Kenya Certificate of Secondary Education (O-Level) in General Education – Lottery Academy (2002-02 – 2006-09)

Kenya Certificate of Primary Education in General Education – Elite Junior Academy (1996-01 – 2001-10)