De Andre Amani

To be able to work and gain experience in a competent, challenging environment with effective teamworkfocused on achieving organizational and individual goals and to participate in enlarging the company’s market play while contributing on the company’s growth.

IT SUPPORT SPECIALIST – MALINDI MANAGEMENT STRATEGY (CASINO MALINDI)(SEPTEMBER 2021 – PRESENT)

1. Providing IT assistance to staff and customers.
2. Training end-users on hardware functionality and software programs.
3. Resolving logged errors in a timely manner.
4. Monitoring hardware, software, and system performance metrics.
5. Updating computer software. As well as upgrading hardwareand systems.
6. Maintaining databases and ensuring systemsecurity.
7. Documenting processes and performing diagnostic tests.
8. Keeping track of technological advancements and trends in IT support.
9. installing and maintaining CCTV systems.

IT HELPDESK TECHNICIAN – PATHFINDER INTERNATIONAL PROGRAMME (JAN 2019 – JUNE 2021)

1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners
2. Monitoring and maintaining computer systems and networks
3. Responding in a timely mannerto service issues and requests
4. Providing technical supportacross the company(this may be in personor over the phone)
5. Setting up accountsfor new users
6. Repairing andreplacing equipment as necessary
7. Testing new technology
8. Possibly trainingjunior staff

ICT SUPPORT OFFICER– IMARIKA SACCO LTD (APRIL2016-FEBRUARY 2018)

1. Maintain inventory recordsof desktop, SQL Servers management and installations of desktop computers, printers and other peripherals
2. Perform disconnects/connects and relocation of desktop computers for office use
3. Install and configurecomputer equipment and using pre-built software or tailor-made copies
4. Reallocate desktop computersand peripherals
5. Maintain inventory recordsof desktop computerequipment
6. Install and configure local area data communications networkswhich may carry data, voiceand video communications following organization standards
7. Install or repair windows or Apple computers with standardized applications and networkingsoftware, diagnosing and solvingproblems that develop in their operations
8. Termination of batch code for network use
9. To recommend for disposal of obsolete equipment
10. Assist members to handle ATM services
11. Provide user support/help desk services
12. Respond to user questions and explain the operation of network applications and equipment
13. Perform hardware maintenance and repair
14. Assist in the maintenance of standards and documentation
15. Gained vast knowledge in computer systems(ASMAS and MicrosoftDynamics Navision) Xvi. In chargeof Digital signage as a sub-segment of electronic Marketing.

INTERNSHIP –IMARIKA SACCO LTD (FEB 2015 – APR 2016)

ON CALL JOB-AMESNET ENTERPRISE LIMITED

WORLD VISION INTERNATIONAL KILIFI

IEBC

Diploma in information technology –Technical University of Mombasa (2013 May-2014 Dec)

Kenya Certificate of Secondary Education – Saint George’sHigh school (2008 – 2011)

Kenya Certificate of Primary Education– Kilimo PrimarySchool (1999 – 2007)