IT SUPPORT SPECIALIST – MALINDI MANAGEMENT STRATEGY (CASINO MALINDI)(SEPTEMBER 2021 – PRESENT)
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. As well as upgrading hardwareand systems.
- Maintaining databases and ensuring systemsecurity.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
- installing and maintaining CCTV systems.
IT HELPDESK TECHNICIAN – PATHFINDER INTERNATIONAL PROGRAMME (JAN 2019 – JUNE 2021)
Where I performed the following
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely mannerto service issues and requests
- Providing technical supportacross the company(this may be in personor over the phone)
- Setting up accountsfor new users
- Repairing andreplacing equipment as necessary
- Testing new technology
- Possibly trainingjunior staff
ICT SUPPORT OFFICER– IMARIKA SACCO LTD (APRIL2016-FEBRUARY 2018)
Where I performed the following
- Maintain inventory recordsof desktop, SQL Servers management and installations of desktop computers, printers and other peripherals
- Perform disconnects/connects and relocation of desktop computers for office use
- Install and configurecomputer equipment and using pre-built software or tailor-made copies
- Reallocate desktop computersand peripherals
- Maintain inventory recordsof desktop computerequipment
- Install and configure local area data communications networkswhich may carry data, voiceand video communications following organization standards
- Install or repair windows or Apple computers with standardized applications and networkingsoftware, diagnosing and solvingproblems that develop in their operations
- Termination of batch code for network use
- To recommend for disposal of obsolete equipment
- Assist members to handle ATM services
- Provide user support/help desk services
- Respond to user questions and explain the operation of network applications and equipment
- Perform hardware maintenance and repair
- Assist in the maintenance of standards and documentation
- Gained vast knowledge in computer systems(ASMAS and MicrosoftDynamics Navision) Xvi. In chargeof Digital signage as a sub-segment of electronic Marketing.
INTERNSHIP –IMARIKA SACCO LTD (FEB 2015 – APR 2016)
This Internship, carried in Kilifi where I am attached in the ICT department and getting hands on experience with following areas hardware and network troubleshooting and support, data entry, installation of windows 2008 server active directory configuration, SACCO application (ASMAS) installation and support data backup and restoration from SQL server,computer hardware and software installation and maintenance. And also handlingsystems administrator’s dutieson his absence
ON CALL JOB-AMESNET ENTERPRISE LIMITED
For a period of one and a half years, where I was in charge of network troubleshooting, hardware installation and repairs softwareinstallation and maintenance and diagnostics.
WORLD VISION INTERNATIONAL KILIFI
Data entry (May 2014-august 2014)
IEBC
Polling clerk for the general elections the year 2012
