Debby W.k

I take pride in conducting myself in a professional manner when representing a company or organization and thoroughly enjoy getting to know customers and figuring out how best to meet their needs.

C U S T O M E R S E R V I C E S U P P O R T A N D L I V E C H A T T E A M L E A D E R Carlcare Services Limited, Nairobi OCT - 2015 DEC - 2022 • Take customer calls and provide accurate, satisfactory answers to their queries and concerns • De-escalate situations involving dissatisfied customers, offering patient assistance and support • Call clients and customers to inform them about the company’s new products, services and policies • Guide callers through troubleshooting, navigating the company site or using the products or services • Collaborate with other call center professionals to improve customer service • Help to train new employees and inform them about the company’s customer management policies and CRM system • Occassionally provide customer support agents with training regarding soft skills and how to handle irate customers

Diploma in International Relations and Diplomacy