IT Support Technician
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My name is Denis Njoki, a 34 year old Kenyan male. I am an IT Support Technician by profession.
I am a skilled and customer-focused Help Desk Support Specialist with over 6 years of experience providing exceptional technical assistance and resolving IT issues for diverse clients. I am proficient in diagnosing, troubleshooting, and resolving hardware, software, and network-related problems with a keen eye for detail. Adept at communicating complex technical concepts in a clear and approachable manner to non-technical users.
I am committed to delivering timely and effective solutions that enhance end-user productivity and satisfaction.
Certification in criminal justice and forensic studies, strong foundation and certifications in (ITIL,ITSM,Fortinet,IBM,Data Centre)
