IT Support Technician
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I am a self-driven, intelligent and talented ICT officer with a passion in IT solution, infrastructure analysis, implementation and support of complex and dynamic environments, good team spirit and able to work with minimum supervision. Having exposure in diagnosis of hardware and software problems in a wide range of technologies has played a key role in ensuring quality solutions meet business objectives.
Provide first point of contact support to end users with professionalism, timeliness,
accuracy by quicklyresolving issues and offering expert assistance.
Contact vendors as appropriate for maintenance of all hardware in accordance with company contracts.
Primary point of contact for equipping all staff with appropriate system credentials e.g setting up useraccounts, password resets, location transfers and profile change requests.
Troubleshoot IT related issues (hardware, software, network, peripherals, VPN) for branches nationwidethrough diagnostic techniques.
Track daily, monthly and yearly activities in BMC Remedy system for consistent reporting.
Correct hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
Determine future maintenance and repair needs by analyzing equipment performance records.
Determine future maintenance and repair needs by analyzing equipment performance records.
Fix Lenovo under warranty type machines with effective troubleshooting and repair abilities.
Correct hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
Determine future maintenance and repair needs by analyzing equipment performance records.
Troubleshoot problems and developed successful solutions.
Help team handle high-volume work by prioritizing tasks and organizing supplies
Bachelor Of Science Information Technology - Mount Kenya University (May 2017 -October 2020)
High School- State House Girls High School (February 2013 -December 2016)
