Denis Zackarini

Detail-oriented and adaptable Virtual Assistant with over 10 years of experience in administrative support, customer service, market research, and data management. Skilled in managing CRM systems, handling high-volume data entry, and supporting business operations remotely. Proven ability to maintain accuracy, meet deadlines, and communicate effectively with clients. Holds a Diploma in Information Technology with strong technical and organizational capabilities.

Freelance Virtual Assistant & Content Specialist - Remote (Independent & Platform-Based Clients) - Remote

(2025-09)

• Provide virtual administrative support including data entry, email management, and document organization
• Conduct in-depth online research, lead generation, and contact list building using LinkedIn and other platforms
• Manage and update data in Google Sheets and Excel for tracking leads, reports, and operational workflows
• Create and edit content using Canva, including social media posts and marketing materials
• Upload and manage website content on WordPress and Wix platforms
• Handle client communication, follow-ups, and inbox organization across Gmail and Outlook
• Perform data validation and quality checks to ensure accuracy and consistency
• Support CRM data entry and maintenance for client sales and marketing processes

Reforestation, Floriculture & Flower Arrangement Specialist - Tatu City - Kiambu County, Kenya

(2024-05 - 2025-08)

• Planted and maintained trees and flowers to support environmental sustainability and landscape development
• Prepared land for development by clearing vegetation and managing site readiness
• Managed floriculture activities including plant replacement, pruning, and arrangement
• Conducted nursery operations including plant propagation and maintenance
• Developed strong attention to detail, consistency, and task discipline in a structured work environment

Virtual Administrative Assistant & Customer Support Professional - Metro Repo - Bloomington, CA (Remote)

(2017-02 - 2023-05)

• Managed recovery assignments and client communications using Webtracker, Recovery Connect, Outlook, and Gmail
• Maintained accurate records in Varepo SaaS and provided real-time updates to clients
• Filed and reviewed reports to ensure compliance with client and industry standards
• Coordinated customer appointments, improving workflow efficiency and reducing delays
• Prepared invoices, financial documents, and reports to support billing processes
• Organized and maintained records in Google Sheets for tracking and compliance
• Edited images and documents to produce client-ready outputs
• Performed quality assurance checks to ensure data accuracy and reliability

Freelance Virtual Assistant & Content Specialist - Remote (Guru, Upwork, Freelancer, Lime Exchange) - Remote

(2011-01 - 2017-02)

• Delivered virtual administrative support, data entry, and research services
• Produced SEO-optimized content, academic writing, and website materials
• Managed WordPress websites including setup, customization, and maintenance
• Conducted market research and created structured analytical reports
• Performed data organization and reporting using Excel
• Translated and localized content (English ↔ Swahili)
• Proofread and edited documents for clarity and accuracy

Virtual Administrative Assistant (SalesForce Database Support) - SkinRich - Victoria, Australia

(2010-10 - 2010-12)

• Entered and managed customer data in Salesforce CRM
• Conducted market research on Australian beauty products
• Assisted in planning marketing schedules and campaign distribution

Software Marketing Executive - Softlink Options Limited - Nairobi, Kenya

(2009-07 - 2010-02)

• Sold CRM, LMS, HR systems, and web solutions to B2B and B2C clients
• Conducted product demonstrations and client training sessions
• Generated leads through cold calling, networking, and referrals
• Drafted proposals, negotiated contracts, and closed sales deals
• Awarded Best Employee of the Year (2009) for performance

Diploma - Bible Studies - Father's House Bible College (2021-01 - 2021-12)

Diploma - Information Technology - Kenya School of Professional Studies (2005 - 2007)

Certificate - Computer Typing - East African Commercial College (2007 - 2008)