Network Engineer
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As a Telecommunications and IT systems expert with three years of experience, I possess extensive knowledge and skills in systems installation, configuration, upgrading, and maintenance. I have a proven track record of troubleshooting networks, both customer and network-facing, and providing effective hardware and software support. I possess a Bachelor of Science degree in Telecommunications and Information Technology from Kenyatta University, along with professional certifications in CCNA, IBM Certified Data Science Professional and Python Programming. I have worked as a Network Monitoring Engineer at Jamii Telecommunication Limited, where I have monitored and managed various networks, including GPON, SDH, Core/IP-MPLS, CESR, and 4G RAN/core network. With my expertise, I can offer exemplary support with network administration, technical troubleshooting, and project management, ensuring increased system performance, reliability, and security.
Network Monitoring Engineer at Jamii Telecommunication Limited (JTL) (September 2021 - Present)
Network Engineer with 2+ years of experience in monitoring and managing networks. Proven ability to troubleshoot and resolve network issues, and provide technical support to customers.
- Monitored and managed a variety of networks including GPON, SDH, Core/IP-MPLS, CESR, 4G RAN/core, and power systems.
- Used ECI STMS and Solarwinds Orion NMS to monitor transmission and offer support to field teams on network faults and link status.
- Managed technical escalations to ensure faults are rectified within agreed SLAs.
- Provided progressive updates to providers hosted under our transmission on link status and restoration progress in case of faults.
- Successfully automated repetitive tasks, increased productivity, and improved file data security.
Network Support Intern with 6 months of experience in providing technical support to customers and ensuring network uptime. Proven ability to diagnose and troubleshoot network faults, and mitigate and curative measures for both customer and network-facing issues.
Network Support Trainee at Adrian Kenya.
- Provided first-level network support through problem and event ticketing using various Customer Relationship Management portals.
- Remotely managed events and provided user support for GPON clients using network management systems like Solarwinds Netnumen NMS, Cacti, and Netexplorer.
- Escalated and followed up on Tier 2 support and relevant teams to ensure timely resolution of network issues.
- Documented all customer solutions and issued incident reports after service restoration.
- Successfully implemented customer management processes to maximize service delivery at customer premises.
From June 2019 to November 2019.
My duties and responsibilities included:
During my time at Adrian Kenya, I was able to gain valuable skills, including technical skills in servicing and maintaining equipment, as well as practical skills in setting up and installing smart home automation systems. I also learned the importance of attention to detail and customer satisfaction in delivering quality services.
