Customer service specialist
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I am a dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting network problems and building successful solutions. Excellent verbal and written communicator with a solid background in cultivating positive relationships and exceeding goals. I am also a professional in data entry and Online customer service.
Data entry and data analysis
Registration of candidates, uploading and editing their marks and passport photos in the KNEC
•Performing troubleshooting and diagnosis for LAN/WAN performance and connectivity.
•Monitoring, reviewing, and analyzing network optimization solutions.
•Communicating with system users to facilitate account setup and network access (Customer Support).
•Planning work effectively based on detailed site inspections and outlining requirements
•Standardizing engineering procedures by documenting how to install, maintain, and use different components.
•Defining project scope and collaborating with network engineers to assess hardware, software, and personnel needs.
•Tracking and reporting identified information system vulnerabilities and recommending actionable solutions to decrease risk.
•Defining and distributing written specifications and detailed schematics for network architecture.
•Monitoring, reviewing, and analyzing network optimization solutions
Performing troubleshooting and diagnosis for LAN/WAN performance
•Router Configuration and Monitoring
•MikroTik Load balancing and failover configuration
•Customer support
•Customers Dashboard training
MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY, MERU, KENYA
BACHELOR OF BUSINESS INFORMATION TECHNOLOGY
SECOND CLASS HONOURS (LOWER DIVISION)
