Derby Khisa
Customer Service representative
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About
I am an ambitious and resourceful person who has a tactful and responsible way of approaching any task that is presented to me.
Experience
PROFESSIONAL DEVELOPMENT
February 2023- Currently
Inbound Customer Service representative at Standard Focus Limited.
1.Handle Emails and Chats concerning betting issues of customers in a timely manner which allows for good customer satisfaction and seamless betting for the players.
- Collect data such as usernames and date on birth from customers as verification.
October 2022- Dec 2022
Customer Service Representative at Majorel Kenya for a UK based campaign.
- Handled more than 40 chats and emails by giving detailed, personalized, polite and friendly service to ensure customer satisfaction and retention.
- Collected data such as customer names, addresses, credit card information and phone numbers to enter them in the company website.
- Addressed customer service in a timely and accurate manner.
- Collected the customers feedback to improve the services.
July - October 2022
Contact agent at Call Center International for an international campaign.
- Ensure maximum comfort of the guests in the vacation homes by giving them seamless and extra ordinary customer service at any point of need.
2.Obtain feedback , positive and negative from guest so as to improve the customer service
Education
I acquire a second class honors in Bachelor of Education Arts ( Mathematics and Geography)
