Bancassurance Sales Officer at Ecobank Kenya Limited (2025-06 – Present)
Identifying, acquiring, and servicing clients by promoting life insurance and related financial products. Building and maintaining strong customer relationships by achieving sales targets, conducting market research, and providing reliable advice to clients on suitable insurance solutions.
- Identifying, acquiring, and servicing clients by promoting life insurance and related financial products.
- Building and maintaining strong customer relationships by achieving sales targets, conducting market research, and providing reliable advice to clients on suitable insurance solutions.
- Preparing reports, handling customer queries, and collaborating with different teams within the company to enhance service delivery.
- Customer relationship management and interpersonal communication skills.
- Gathering market intelligence to ensure updated product range.
- Driving and implementation of the sales strategy for the bancassurance channel to ensure achievement of the department's targets.
- Generating new retail life business from the allocated market.
Customer Service Representative at Valley Hospital (2024-01 – 2025-06)
Receiving patients to the clinic and offering proper guidance and assistance. Scheduling and confirmation of appointments. Processing payments after treatment is done.
- Receiving patients to the clinic and offering proper guidance and assistance.
- Scheduling and confirmation of appointments.
- Processing payments after treatment is done.
- Participating in medical camps to render services to the community.
- Carrying out administrative procedures and tasks.
- Carrying out follow ups to ensure the client is fully satisfied.
- Responding to calls and emails.
- Coordinating with other departments to ensure smooth work flow.
- Maintaining professionalism and privacy of the patients.
Customer Service Sales Representative B2C [Remote] at Lapaire (2021-04 – 2022-11)
Reach out and attend potential customers over the phone or at the Clinic. Converting customers interest into successful sales. Through cold calling.
- Reach out and attend potential customers over the phone or at the Clinic.
- Converting customers interest into successful sales. Through cold calling.
- Ensuring smooth delivery to customers.
- Scheduling of appointments.
- Carrying out customer surveys to inquire whether the clients are satisfied with our services.
- Using the CRM software to maintain a close relationship with both the old and the new clients.
- Responding to phone calls, text messages and emails from clients.
- Doing quality control on whether what the client ordered is what was received.
Customer service and Sales representative at Optica (2019-04 – 2021-03)
Respond to customer inquiries via phone, email, live chat and social media platforms. Interpreter the prescription issued by the optometrists.
- Respond to customer inquiries via phone, email, live chat and social media platforms.
- Interpreter the prescription issued by the optometrists.
- Process orders, cancellations and updates to customer accounts.
- Ensure the client has been served well and advised properly.
- Assist customers with order issues, including tracking, returns and exchanges.
- Upsell or cross sell products when appropriate, promoting special offers and discounts.
- Provide information about our products, services and policies.
- Maintain knowledge of our product offerings and industry trends to ensure accurate and up to date information.
Personal Assistant to General Manager at Bedi Investments Limited (2018-01 – 2019-03)
Ensured documents, conversations and data are handled securely and professionally. Handled sensitive, legal, financial, personnel, and strategic information with absolute discretion.
- Ensured documents, conversations and data are handled securely and professionally.
- Handled sensitive, legal, financial, personnel, and strategic information with absolute discretion.
- Preparing hourly reports on performance on the factory floor.
- Working closely with the quality assurance manager to ensure goods are made within the set timelines and they are of good quality.
- Data entry of the all the goods made, the ones completed and the destroyed ones.
- Creating of weekly plans of the work to be carried out. And cross check events coming up and planning for future events.
- Actively managed the managers calendar and daily focus.
Procurement Assistant at Rift valley general hospital - Annex (2017-01 – 2017-06)
Assure all received items are properly inspected, accounted for documented and stored. Maintain inventory in accordance with the company guidelines, policies and procedures.
- Assure all received items are properly inspected, accounted for documented and stored.
- Maintain inventory in accordance with the company guidelines, policies and procedures.
- Issue parts to plant personnel in response to requisitions and ensure proper adjustments to the inventory audits as directed by the management.
- Rationing of stores where demand exceeds supply and vice versa.
- Planning and Coordination of supplies management services.
