Kennedy Munyambu
Customer Service Expert
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About
Highly skilled and committed professional with strong interpersonal and communication skills, aimed at acquiring organizational goals, and having over 10 years of diverse experience. I am experienced in coordinating the development of income-generating services by identifying, exploring, and developing appropriate new business opportunities in product development, income-generating, and service provision areas. Adept at effectively implementing organizational and regulatory policies and directives, including know your customer policies, as well as the customer service chatter.
I aim to add value through designing, directing, and managing the company-wide process of management which facilitates organizational effectiveness and growth.
Experience
- Attend to customers queries, understand customer needs, and cross-sell to the customer bank products according to the customer needs.
- Conduct KYC and onboard new bank clients.
Education
Attained a bachelor of Arts degree in Economics and Mathematics fro the University of Nairobi.
