Dickson Okoth

I am an ambitious and self-motivated individual with over 6 years of professional experience, excellent knowledge of underwriting and claims process, registry management, broad understanding of the insurance industry dynamics and well conversant with the IRA and relevant industry statutory regulations.

Accounts Executive - Retention at Kenya Orient Insurance Limited (2026-01 – Present)

• Develop and implement a comprehensive customer retention strategy aimed at Minimizing policy lapses and maximizing customer loyalty.
• Leveraging their relationship with the client to identify coverage gaps and promote additional Retail or SME products, thereby increasing customer lifetime value
• Oversee and enhance customer touchpoints to ensure a seamless and positive customer experience
• Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
• Arranging and attending renewal review meetings with intermediaries.
• Ensure that the retention strategies and initiatives align with the company's values and culture.
• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure.
• Review of accounts performance to ensure weeding out of toxic accounts and renewal of only profitable accounts

Bonds Associate at Kenya Orient Insurance Limited (2024-02 – Present)

• Assessed and processed bond applications, ensuring risk acceptances are aligned with policy guidelines.
• Managed a diverse portfolio of Customs bonds (Transit, Warehousing, and Clearing Agent guarantees), ensuring strict compliance with KRA and East African Community Customs Management Act (EACCMA) guidelines.
• Liaised with internal and external stakeholders to ensure bonds are backed by proper security and reinsurance arrangements.
• Structured and verified risk mitigation instruments, securing bank guarantees, fixed assets, and legally binding corporate counter-indemnities for high-exposure performance bonds
• Supported the drafting and structuring of facultative placements for risks exceeding retention.
• Involved in policy endorsements, cancellations, and monitoring of claims-related recoveries.

Underwriting Assistant at Kenya Orient Insurance Limited (2023-02 – 2024-02)

• Timely documentation and dispatch of policy documents for the new businesses, endorsements, credit notes and renewal notices.
• Assessed, analyzed, rated, accepted or rejected risks proposed as per the set guidelines.
• Recommended risk survey for risks that meet the company's criteria for survey and follow up to ensure the customer adheres to the risk improvement recommendations to minimize losses
• Ensured proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Issued quotes for both motor and non-motor business ie Fire, Engineering and liability classes
• Managed COMESA booklet for the branch, which includes proper pricing, issuance, cancellation and replenishment

Underwriting Intern at Kenya Orient Insurance Limited (2022-07 – 2022-12)

• Prepared policy and reinsurance documents, including schedules, endorsements, and treaties.
• Maintained risk records and assisted with submission of data to reinsurers.
• Gained hands-on experience in co-insurance and policy document accuracy.

Underwriting Assistant at Trident Insurance Company Limited (2019-03 – 2021-06)

• Maintained high standards of customer service by responding to client's enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• Assisted claims department by providing the required documents and details immediately.
• Followed up on renewals to ensure retention of existing accounts.
• Generated policy and issued certificates once payment is received or credit allowed.
• Supported the underwriting and documentation of facultative inward and outward business.

Underwriting Intern at Trident Insurance Company Limited (2019-01 – 2019-07)

• Managed client file records, policy document preparation, and day-to-day support for treaty documentation and filing.
• Engaged in customer education and post-acceptance tracking.

AIIK Diploma in Insurance in Insurance – College of Insurance

Bachelor of Insurance and Risk Management in Insurance and Risk Management – The Management University of Africa (2025)

Kenya Certificate of Secondary Education – Kisumu Boys High School (2016)

Kenya Certificate of Primary Education – St Anne's Academy (2012)