Patricia Mugure

Efficient and detail-oriented professional with a proven track record of success in various administrative and customer-facing roles. Recognized for adeptly managing communication channels, including calls and emails, while ensuring prompt and courteous responses. Skilled in maintaining accurate records and databases through meticulous data entry practices.

Proficient in handling financial tasks such as invoicing, petty cash management, and payroll processing, ensuring timely and precise payment distribution to employees. Dedicated to delivering exceptional service and fostering positive relationships with clients and colleagues alike.

CLIENT ACCOUNT EXECUTIVE at Extra Miles Insurance Agency (2024-08 – September 2026

• Responsible for overall care and health of our customer relationship
• Manage incoming phone calls and emails from customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information to stakeholders.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Develop robust knowledge of all products and services.
• Underwriting new and renewal business
• Follow up with insurers for policy documents, review to ensure they are in line with our risknote/customer needs and forward to insured for safekeeping.
• Process applications, endorsements, cancellations, and renewals
• Ensure proper placements of risks by collecting information from clients on their risk profiles and offer appropriate solutions.
• Analyze customers’ current policies or programs and suggesting additions, changes and customizing them to suit client’s specific needs.
• Generate sales leads that develop into new customers.
• Ensure the credit policy is adhered to by collecting premiums in time and providing various other administrative support.
• Play claims advocacy role by ensuring customers interests are protected.
• Prepare weekly and monthly reports on performance.
• Make meaningful suggestions to improve customer satisfaction rating.
• Monitor industry trends and competitor activities.
• Ensure to update records correctly on birthmark system all round.

Sales Person at Tile and Carpet (2024-06 – 2024-07)

• Prospecting and generating leads
• Building and maintaining customer relationships
• Understanding customer needs and providing solutions
• Negotiating and closing deals
• Meeting sales targets and goal

Office Administrator at Three Bins Services (2024-02 – 2024-04)

• Manage incoming calls and emails promptly and professionally.
• Conduct accurate data entry to maintain organized records and databases.
• Handle various financial tasks including invoicing, petty cash management, and payroll processing.
• Ensure timely and accurate payment distribution to employees.

Painter at PAPHIS Paints (2019 – 2023)

• Fostered a collaborative and conducive working environment, promoting teamwork and effective
• Conduct site visits to assess necessary work and labor requirements.
• Estimate project timelines and raw material needs for each paint job.
• Procure essential equipment and paint supplies as needed.
• Expertly prepare surfaces through sanding and scraping techniques.
• Execute precise painting, decorating, and surface cleaning tasks.
• Offer knowledgeable advice to customers on cost-effective and innovative paint products.
• Maintain meticulous records of customer information and project details.
• Deliver exceptional after-sales service to ensure client satisfaction.

Business Owner at Counter 001 (2018 – 2020)

• Skillfully prepare and present meals to satisfy customer preferences.
• Source high-quality ingredients and meats to ensure culinary excellence.
• Provide attentive service to patrons and manage transactions efficiently.
• Maintain detailed records of inventory, including raw materials and finished products.
• Extend a warm welcome to guests, creating a hospitable dining atmosphere.
• Oversee payroll administration to ensure timely compensation for employees.
• Uphold strict cleanliness standards for equipment, food, and premises.
• Cultivate relationships with reputable suppliers to secure top-quality ingredients.
• Coordinate prompt delivery of meals to enhance customer satisfaction.

Customer Service Representative Agent at Horizon Contact Centres (2018-03 – 2018-05)

• Professionally answer and route incoming phone calls to appropriate departments.
• Offer comprehensive support on products and services, addressing customer inquiries effectively.
• Educate customers about new, additional, and promotional offerings to enhance their experience.
• Serve as a reliable point of contact for customer inquiries, ensuring prompt and accurate assistance.
• Update and manage customer records and feedback systematically within the company's database.
• Resolve customer complaints with empathy and efficiency, providing necessary assistance for resolution.
• Collaborate closely with colleagues and supervisors to address customer requests and inquiries promptly.
• Foster strong customer relationships and loyalty through exceptional service delivery.

Sales Executive at Couture Africa Magazine (2017-06 – 2017-09)

• Strategize sales forecasts and devise innovative sales strategies/models, assessing their efficacy.
• Drive marketing efforts, promoting products and services to maximize profitability with existing and potential clientele.
• Evaluate customer requirements and competencies, fostering enduring, mutually beneficial relationships.
• Conduct thorough research on accounts, generating and pursuing sales leads diligently.
• Deliver insightful feedback to management, leveraging financial and statistical data.
• Expand and uphold client database within designated territory, ensuring sustained growth and engagement.

Administration Assistant at Leon Villas Guest House (2014 – 2016)

• Efficiently organize and manage appointments, optimizing scheduling systems.
• Professionally handle incoming calls, directing inquiries to appropriate personnel.
• Offer comprehensive support to guests, ensuring a seamless experience.
• Develop and maintain an efficient filing system for easy access to important documents.
• Regularly update and refine office policies and procedures to enhance efficiency.
• Collaborate closely with executive and senior administrative assistants to address managerial requests and inquiries.
• Maintain updated contact lists for seamless communication.
• Skillfully prepare and reconcile expense reports, ensuring accuracy and compliance.
• Serve as a reliable point of contact for both internal and external clients, fostering positive relationships.
• Procure office supplies and explore new deals and suppliers to streamline operations and reduce costs.

Sales person at Hacco Brands (2013 – 2013)

Internship- Finance/Accounts at JK Transporters (2012 – 2012)

Bachelor of Commerce in Finance – University of Nairobi (2010 – 2017)

Kenya Certificate of Secondary Education – Tumu Tumu Girls High School (2005 – 2008)