Divine Eyiwe

Versatile Customer Service Representative with over 6 years of experience in customer engagement, telephone sales, telemarketing, and relationship management. Adept at managing inbound inquiries and outbound campaigns, identifying sales opportunities, handling objections, closing deals, and driving revenue through strategic upselling and cross-selling.

Telemarketing Officer - Dare Foods (Canada)

(2025-03 - 2026-04)

• Conducted high-volume outbound calls to retailers, supermarkets, distributors, wholesalers, and prospective customers to promote the company's cookies, snacks, and confectionery products.
• Identified customer needs, presented product offerings, communicated pricing and promotional campaigns, and utilized upselling and cross-selling techniques to increase order volume and revenue.
• Managed lead generation and follow-up activities by maintaining accurate customer records, processing inquiries, and nurturing prospects.
• Built and maintained strong relationships with customers through proactive communication, and handled inquiries professionally.

Client Relations Officer - Cisco Networking Academy

(2022-03 - 2025-02)

• Served as the primary point of contact for prospective students, corporate clients, partners, and alumni, providing information on cybersecurity training programs, and certifications.
• Managed client and student relationships by handling inquiries, resolving concerns, conducting follow-ups, and ensuring a seamless onboarding experience from initial contact through program completion.
• Coordinated admissions, training schedules, workshops, webinars, and corporate training engagements.
• Built and maintained strong relationships with students.

Sales Representative - Hisense

(2020-01 - 2022-02)

• Generated new business opportunities by prospecting retail customers, corporate clients, distributors, and dealers, and promoting the company's electronic products and solutions.
• Conducted customer consultations and product demonstrations, providing detailed information on features, specifications, and pricing.
• Managed the full sales cycle, including lead generation, quotation preparation, order processing, and contract negotiation.
• Built and maintained strong customer relationships through proactive communication, exceptional service, and strategic upselling and cross-selling of complementary electronic products.

Bachelor of Science - Chemistry - Rivers State University of Science and Technology (2022)