Duncan Kamau

Dedicated barista with 1 year of hands-on experience preparing high-quality espresso-based beverages, maintaining clean and organized workstations, and delivering consistent customer service in fast-paced cafe environments. Skilled in operating commercial espresso machines, calibrating grinders, steaming milk to required textures, and following standard recipes to ensure product accuracy. Proven ability to manage orders efficiently, support team operations, and uphold hygiene and safety standards while contributing to a positive customer experience.

Barista at URBAN FORKED CRAVE RESTAURANT (2025-03 – Present)

• Prepare and serve high-quality coffee and espresso-based beverages in accordance with standard recipes and presentation guidelines.
• Operate espresso machines, grinders, and brewing equipment efficiently while maintaining consistency in taste and quality.
• Calibrate grinders and adjust extraction variables to ensure optimal espresso quality throughout shifts.
• Provide excellent customer service by greeting customers, taking accurate orders, and addressing inquiries in a professional manner.
• Process customer transactions using POS systems, handle cash, and ensure accurate billing and receipts.
• Maintain cleanliness and organization of the workstation, including regular cleaning of equipment, tools, and service areas.
• Monitor inventory levels, restock supplies, and assist in stocktaking to ensure product availability.
• Adhere to food safety, hygiene, and health regulations to maintain a safe working environment.
• Recommend menu items, upsell beverages and food products, and promote new offerings to increase sales.
• Prepare and serve food items, including pastries and light snacks, in line with quality standards.
• Collaborate with team members to ensure smooth workflow during peak hours and maintain service efficiency.
• Handle customer feedback and resolve complaints promptly to ensure customer satisfaction.
• Open and close the café by following standard operating procedures, including equipment setup and cash reconciliation.
• Train and support new staff by demonstrating proper techniques and service standards.

Certificate in Professional Barista – WORLDCLASS BARISTA AND MIXOLOGY TRAINING COLLEGE (2025-01 – 2025-02)