Edwin Mbugua

Housekeeping Attendant

Talent

NairobiMember since July 1, 2026

A keen eye for cleanliness and order to ensure standards are metAble to handle physically demanding tasks, including lifting and long hoursGuest Relations & Customer Service ExcellenceHousekeeping & Room MaintenanceFood & Beverage Service & PresentationBarista & Beverage Preparation SkillsFood Safety, Hygiene & Sanitation ComplianceTime Management & Multitasking in Fast-Paced Environments

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About

A dedicated and detail-oriented hospitality professional with experience in housekeeping, food & beverage service, and guest relations. Skilled in delivering exceptional customer experiences, maintaining high standards of cleanliness, service, and efficiently managing tasks in fast-paced environments. Strong communication, teamwork, and problem-solving abilities, with a passion for fostering positive guest interactions and contributing to the success of the establishment.

Experience

Housekeeping Attendant - Rotana Al Jaddaf Suite Hotel - Dubai

(2025-05 - 2025-12)

Adhere to all health, safety, and sanitation policies.
Report any lost and found items to the proper authorities and ensure guest privacy.
Interact with guests in a positive and professional manner, responding to their requests and concerns to ensure satisfaction.
Identify and report maintenance or repair needs promptly.
Assist with laundry duties, which may include washing, drying, and ironing linens.

Guest Relations - Sarova Panafric - Kenya

(2024-09 - 2025-04)

Welcomed guests with warmth and professionalism, ensuring a positive first impression and smooth check-in experience.
Handled guest inquiries, special requests, and complaints promptly, maintaining the highest service standards.
Coordinated with various departments to ensure guest needs were met efficiently and accurately.
Assisted in managing guest profiles, preferences, and feedback to enhance personalized service delivery.
Supported daily lobby operations, maintaining a clean, organized, and guest friendly environment.

Housekeeping - Mark Hotel - Kenya

(2024-01 - 2024-05)

Replenish guest room supplies like soaps, shampoos, and toilet paper, as well as other consumable items.
Collect and dispose of trash and debris, including emptying wastebaskets and removing room service trays.
Monitor and report on the inventory of cleaning supplies.
Inspect rooms for any damages or maintenance needs (e.g., broken light bulbs, leaks) and report them to the supervisor.