Winnie Onginjo
Housekeeping Attendant
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About
Detail-oriented and reliable housekeeping attendant with practical knowledge of room cleaning, bed making, public area sanitation, laundry operations, guest service standards, and hygiene practices. Trained, with hands-on experience in a housekeeping department. Skilled in maintaining cleanliness, organization, and guest satisfaction in fast-paced hospitality environments.
Seeking an entry-level Housekeeping Attendant position to contribute strong work ethic, teamwork, and commitment to service excellence.
Experience
Housekeeping Intern - Fairmont Mount Kenya Safari Club - Nanyuki
(2026-02 - 2026-08)
- Cleaned, serviced, and prepared 10–15 guest rooms daily while consistently maintaining luxury hospitality standards and brand requirements.
- Assisted in room cleaning, bed making, turndown services, and guest room setup to ensure exceptional guest experiences.
- Maintained cleanliness and hygiene standards in public areas, back-of-house sections, and guest corridors.
- Managed the replacement of linens, amenities, and room supplies, ensuring rooms were fully stocked and guest-ready.
- Operated housekeeping equipment and handled cleaning chemicals safely in compliance with health and safety procedures.
- Coordinated room status updates with the Front Office department to support efficient guest check-ins and check-outs.
- Assisted housekeeping supervisors in monitoring room readiness and prioritizing cleaning schedules during peak occupancy periods.
- Supported the supervision and coordination of room attendants by helping assign tasks and ensuring timely completion of daily duties.
- Conducted room inspections with supervisors to verify cleanliness, presentation standards, and maintenance requirements.
- Assisted in inventory management by tracking linen usage, guest supplies, and housekeeping materials.
- Responded promptly to guest requests and special room arrangements, contributing to high guest satisfaction levels.
- Followed hotel standard operating procedures (SOPs) to maintain service quality, operational efficiency, and guest comfort.
Education
Certificate - Housekeeping Services - Premier Maritime Training Institute (2025-09 - 2025-11)
Kenya Certificate of Secondary Education - BruceWood Education Secondary School (2017)