Einstein Azuka
Customer Service Representative
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About
Customer Service Representative with over 6 years of experience delivering excellent customer support, resolving inquiries, managing customer communications, and maintaining accurate records. Skilled in CRM systems, Microsoft Office Suite, Google Workspace, building strong customer relationships through professional communication and problem-solving skill.
Experience
Virtual Assistant/Customer Support Intern (Career Enhancement Internship Program) - AFRIMENT
(2026-06)
- Conducted lead generation across multiple tiers of business, identifying and qualifying prospective clients to build a robust sales pipeline
- Researched and profiled target businesses to determine fit and prioritize outreach efforts
- Compiled and organized lead data to support the sales and business development team's outreach strategy
- Applied virtual assistance and customer support principles alongside prospecting techniques in a fast-paced, cohort-based internship environment
- Completed the program with a certificate of completion from Afriment
Appointment Setter - Pearl Sovereignty - United States (Remote)
(2024-08 - 2026-05)
- Respond to customer inquiries via phone and email professionally
- Resolve complaints promptly to ensure customer satisfaction
- Maintain accurate CRM records
- Schedule appointments and follow up with customers
- Collaborate with team members to improve service quality
Customer Service Representative - Hesed International Schools
(2021-01 - 2024-07)
- Assisted parents, students and visitors with inquiries
- Handled inbound and outbound communications
- Resolved complaints and maintained customer records
- Prepared service reports
- Worked across departments to improve customer experience
Customer Service Representative - Joyful Group Mall
(2015-02 - 2019-01)
- Served as first point of contact for customers
- Resolved inquiries courteously
- Processed registrations and updated records
- Coordinated communication between departments
- Built positive customer relationships
Customer Service Representative - Sure Success Real Estate
(2012-02 - 2014-05)
- Provided information about services and programs
- Responded to customer inquiries
- Maintained accurate customer records
- Followed up with prospective customers
- Delivered excellent customer service
Education
B.Agric. - Soil Science - Niger Delta University (2014)
