Virtual Assistant/Customer Support Intern (Career Enhancement Internship Program) - AFRIMENT
(2026-06)
- Conducted lead generation across multiple tiers of business, identifying and qualifying prospective clients to build a robust sales pipeline
- Researched and profiled target businesses to determine fit and prioritize outreach efforts
- Compiled and organized lead data to support the sales and business development team's outreach strategy
- Applied virtual assistance and customer support principles alongside prospecting techniques in a fast-paced, cohort-based internship environment
- Completed the program with a certificate of completion from Afriment
Appointment Setter - Pearl Sovereignty - United States (Remote)
(2024-08 - 2026-05)
- Respond to customer inquiries via phone and email professionally
- Resolve complaints promptly to ensure customer satisfaction
- Maintain accurate CRM records
- Schedule appointments and follow up with customers
- Collaborate with team members to improve service quality
Customer Service Representative - Hesed International Schools
(2021-01 - 2024-07)
- Assisted parents, students and visitors with inquiries
- Handled inbound and outbound communications
- Resolved complaints and maintained customer records
- Prepared service reports
- Worked across departments to improve customer experience
Customer Service Representative - Joyful Group Mall
(2015-02 - 2019-01)
- Served as first point of contact for customers
- Resolved inquiries courteously
- Processed registrations and updated records
- Coordinated communication between departments
- Built positive customer relationships
Customer Service Representative - Sure Success Real Estate
(2012-02 - 2014-05)
- Provided information about services and programs
- Responded to customer inquiries
- Maintained accurate customer records
- Followed up with prospective customers
- Delivered excellent customer service
